Trust & Safety Specialist

Apex Systems; Hawthorne (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

ESPP

401K

HSA

EAP

Employee discounts

Certification programs

Job summary

Everforth Apex Systems in Hawthorne, CA is seeking a Trust & Safety Specialist to serve as a first responder for live community safety services and to support real-time operational efforts during active events.

You will document workflows, identify automation opportunities, and help build scaleable SOPs while coordinating with partners and escalating high-risk situations to local agencies as needed. This role requires 3+ years in trust & safety or related fields and strong written communication.

Qualifications

• 3+ years in trust & safety operations or related fields.
• Strong judgment in time-sensitive situations.
• Excellent written communication for partner coordination.
• Comfort with AI-assisted workflows and escalation processes.

Responsibilities

• Monitor and respond to operational issues across multiple community safety services.
• Support third-party partners in initiating and managing service events.
• Coordinate with reporters during active events to ensure accurate data and notifications.
• Supervise AI-assisted workflows, flag high-risk events and escalate to local agencies as needed.
• Maintain detailed incident logs and post-event retrospectives.
• Develop and document SOPs for each service.
• Identify manual processes suitable for automation and partner with engineering to implement improvements.
• Participate in an on-call rotation with defined response service-level agreements.

Skills

Discretion under pressure

Written communication

AI workflows

Tools

APIs

Job description

Job#: 3051888

Job Description

Trust & Safety Specialist

Location

Hawthorne, California (Onsite)

Role Overview

You will serve as a first responder for live community safety services, providing real-time operational support during active events. This role ensures service integrity across various platforms. When not responding to active incidents, you will document workflows, identify automation opportunities, and help build the operational playbooks that will scale these services.

Key Responsibilities

• Monitor and respond to operational issues across multiple community safety services.
• Support third-party partners in initiating and managing service events.
• Coordinate with reporters during active events to ensure accurate data and appropriate community notifications.
• Supervise AI-assisted workflows, flagging high-risk events and escalating to local agencies as appropriate.
• Maintain detailed incident logs and post-event retrospectives.
• Develop and document standard operating procedures (SOPs) for each service.
• Identify manual processes suitable for automation and partner with engineering to implement improvements.
• Participate in an on-call rotation with defined response service-level agreements.

Required Qualifications

Experience: 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field.

Skills: Strong judgment in ambiguous, time-sensitive situations. Excellent written communication skills for partner and agency coordination. Comfort working with AI-assisted workflows and escalation processes.

Preferred Qualifications

• Experience in emergency management, public safety dispatch, or crisis center operations.
• Familiarity with animal welfare organizations or pet technology platforms.
• Background in process documentation, workflow design, or operations automation.
• Experience working with third-party API integrations or partner support.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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