Trust & Safety Social Support Lead — AI-Driven Ops

Apigee; Austin (TX); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Paid holidays

Job summary

Apigee in Austin, TX is seeking a senior operations and policy leader to drive incident response and AI-first process improvements. The role demands 7+ years in operations, Trust & Safety, or policy, with 3+ years in social media monitoring and crisis management, plus experience coordinating vendor workflows across Legal, PR and Engineering functions.

The position emphasizes stakeholder management, analytical thinking, and the ability to handle high-pressure scenarios in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, Trust & Safety, policy, program management or related fields.
• 3 years of experience in social media monitoring/support, incident management, policy, crisis communications, or business strategy.
• 3 years of experience overseeing vendor-led operational workflows and driving process improvements with an AI first approach.

Skills

Social media monitoring

Incident management

Policy development

Crisis communications

Stakeholder management

AI-first process improvements

Education

Bachelor's degree or equivalent

Tools

Data visualization tools

Social management tools

Job description

Apigee in Austin, TX is seeking a senior operations and policy leader to drive incident response and AI-first process improvements. The role demands 7+ years in operations, Trust & Safety, or policy, with 3+ years in social media monitoring and crisis management, plus experience coordinating vendor workflows across Legal, PR and Engineering functions.

The position emphasizes stakeholder management, analytical thinking, and the ability to handle high-pressure scenarios in a fast-paced environment.