Senior Operations Lead — AI-Driven Security

Calvis; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Calvis is seeking a senior operations leader in Austin to rework how Ops runs across the company. You will partner with the COO to align cross-functional teams, set accountable processes, and drive data-driven decisions to improve efficiency and quality.

You will expand the agency network, onboard guards, monitor AI-guided performance, and push for margin growth without compromising value to clients and guards.

Qualifications

• 5–7 years of leadership and problem-solving experience.
• Defined processes from scratch with accountable metrics.
• Experience in tech with offline/real-world components.
• Doer who delivers results under pressure.
• Organized, detail-oriented with a positive attitude.

Responsibilities

• Keep trains running across teams; be workflow conduit between departments and hold both individuals and departments accountable.
• Help the supply team increase our value to agencies by building a strong partnership network.
• Build out onboarding for net-new guards and retain existing guards.
• Drive quality beyond basics; track and coach guard performance against AI copilot instructions.
• Grow and strengthen our agency network with creative sourcing and training protocols.
• Own the metrics that matter; monitor and evolve dashboards like CSAT, service levels, supply vs. demand.
• Find margin opportunities without compromising value to agencies and guards.
• Be the escalation point for payouts and timesheet reviews; be the point of contact when issues arise.
• Collaborate with product engineering to prioritize operational fixes and clearly spec requirements.

Skills

Leadership

Process design

Metrics

Stakeholder mgmt

Cross-functional

Startup savvy

Dashboards

Job description

Calvis is seeking a senior operations leader in Austin to rework how Ops runs across the company. You will partner with the COO to align cross-functional teams, set accountable processes, and drive data-driven decisions to improve efficiency and quality.

You will expand the agency network, onboard guards, monitor AI-guided performance, and push for margin growth without compromising value to clients and guards.