Trust & Safety Regulatory Ops: Policy Escalations

Google; San Bruno (CA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google’s YouTube Trust & Safety team in the United States seeks a data-driven professional to handle policy escalations and ensure compliance with emerging content regulations. You will review and enforce Community Guidelines, coordinate with Legal, and deploy process improvements across operations.

Responsibilities include active collaboration with cross-functional teams to address trends, investigations, and escalations end-to-end, with weekend on-call rotations as needed.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
• Experience in building dashboards, data collection/transformation, data visualization or experience in a scripting/programming language (e.g. Python).

Responsibilities

• Own, manage, and resolve policy escalations from legal and regulatory teams, driving alignment with Trust and Safety and Legal leads.
• Enforce YouTube's Community Guidelines, including coordinating timing, internal alignment, and internal and external communications.
• Work closely with Legal to address sensitive/challenging policy escalations, including investigations related to trends.
• Operationalize new regulations for YouTube Trust and Safety, and manage, maintain, and improve those compliance operations.
• Drive operational improvements, including working with Product, Operations, and Engineering on technical solutions and demonstrate excellence in operations management, ensuring all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems.

Skills

Data analytics

Trust and safety

Policy

Cybersecurity

Education

Bachelor's degree or equivalent practical experience

Tools

Python

Job description

Google’s YouTube Trust & Safety team in the United States seeks a data-driven professional to handle policy escalations and ensure compliance with emerging content regulations. You will review and enforce Community Guidelines, coordinate with Legal, and deploy process improvements across operations.

Responsibilities include active collaboration with cross-functional teams to address trends, investigations, and escalations end-to-end, with weekend on-call rotations as needed.