Regulatory Operations Specialist, YouTube Trust and Safety

Google; San Bruno (CA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google’s YouTube Trust & Safety team in the United States seeks a data-driven professional to handle policy escalations and ensure compliance with emerging content regulations. You will review and enforce Community Guidelines, coordinate with Legal, and deploy process improvements across operations.

Responsibilities include active collaboration with cross-functional teams to address trends, investigations, and escalations end-to-end, with weekend on-call rotations as needed.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
• Experience in building dashboards, data collection/transformation, data visualization or experience in a scripting/programming language (e.g. Python).

Responsibilities

• Own, manage, and resolve policy escalations from legal and regulatory teams, driving alignment with Trust and Safety and Legal leads.
• Enforce YouTube's Community Guidelines, including coordinating timing, internal alignment, and internal and external communications.
• Work closely with Legal to address sensitive/challenging policy escalations, including investigations related to trends.
• Operationalize new regulations for YouTube Trust and Safety, and manage, maintain, and improve those compliance operations.
• Drive operational improvements, including working with Product, Operations, and Engineering on technical solutions and demonstrate excellence in operations management, ensuring all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems.

Skills

Data analytics

Trust and safety

Policy

Cybersecurity

Education

Bachelor's degree or equivalent practical experience

Tools

Python

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.

Preferred qualifications:

• Experience in building dashboards, data collection/transformation, data visualization or experience in a scripting/programming language (e.g. Python).

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a part of the team, you will be responsible for handling legal and regulatory escalations and for ensuring the implementation of compliance processes for emerging content regulations. In this role, you will be on the front line of compliance capability development and implementation as this is a rapidly evolving space: new and emerging regulations in the online content space are increasingly common. You will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

Your role may require on-call work at weekends and holidays on a rotational basis.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $95000 - $135000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Own, manage, and resolve policy escalations from legal and regulatory teams, driving alignment with Trust and Safety and Legal leads.
• Enforce YouTube's Community Guidelines, including coordinating timing, internal alignment, and internal and external communications.
• Work closely with Legal to address sensitive/challenging policy escalations, including investigations related to trends.
• Operationalize new regulations for YouTube Trust and Safety, and manage, maintain, and improve those compliance operations.
• Drive operational improvements, including working with Product, Operations, and Engineering on technical solutions and demonstrate excellence in operations management, ensuring all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.