Trust & Safety Policy Lead | Escalations & Analytics

FrameShift Studios LLC; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

FrameShift Studios LLC is seeking a Trust & Safety policy lead in Miami to own escalation and enforcement workflows for Roblox-related content. You will refine policy, respond to complex appeals, and drive systemic issue detection.

The role requires proactive policy writing, data-driven risk assessment, and coordination with engineering and QA to define safety tooling needs. Roblox knowledge is highly valued in this position.

Qualifications

• Demonstrated experience in a trust & safety, policy, or platform integrity role.
• Working knowledge of Zendesk or equivalent platforms for queue and escalation management.
• Comfortable operating across Google Workspace for cross-team documentation and coordination.
• Ability to write policy that is specific enough to be actionable and flexible enough to scale.
• Comfortable with ambiguity and making defensible calls under time pressure.
• Working knowledge of the Roblox platform, player demographics, and relevant risk vectors.

Responsibilities

• Own the resolution of escalated reports, ban appeals, and edge-case enforcement decisions.
• Author and maintain Trust & Safety policy documentation and internal guidelines.
• Conduct pattern analysis on enforcement data to identify abuse vectors and coverage gaps.
• Coordinate with Engineering and QA on platform-level safety tooling requirements.

Skills

Policy writing

Analytical thinking

Cross-functional

Decision under pressure

Trust & Safety

Roblox knowledge

Tools

Zendesk

Google Workspace

Job description

FrameShift Studios LLC is seeking a Trust & Safety policy lead in Miami to own escalation and enforcement workflows for Roblox-related content. You will refine policy, respond to complex appeals, and drive systemic issue detection.

The role requires proactive policy writing, data-driven risk assessment, and coordination with engineering and QA to define safety tooling needs. Roblox knowledge is highly valued in this position.