Frontline Trust & Safety Analyst

FrameShift Studios LLC; Miami (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

FrameShift Studios LLC in Miami is seeking a Trust & Safety professional to review in-game and community reports, enforce policy guidelines, and document cases for audit. You will collaborate across platforms to maintain a safe player experience.

You will triage reports from in-game and Discord channels, apply guidelines consistently, and surface abuse trends for policy review, contributing to ongoing improvements in community safety.

Qualifications

• Prior experience in a trust & safety, content moderation, or compliance role.
• Hands-on experience with Zendesk or a comparable case management platform.
• Proficiency with Google Workspace (Docs, Sheets) for documentation and reporting.
• Strong judgment in ambiguous situations where policy doesn't provide a clear answer.
• Reliable availability aligned with assigned review windows.
• Clear, precise written communication for case documentation.

Responsibilities

• Triage and action incoming player reports across in-game and Discord channels
• Apply policy guidelines consistently across enforcement decisions
• Document cases accurately for audit and escalation purposes
• Surface emerging abuse trends to the Trust & Safety Specialist for policy review

Skills

Trust & Safety experience

Content moderation

Policy interpretation

Written communication

Decision making under ambiguity

Availability

Tools

Zendesk

Google Workspace

Job description

FrameShift Studios LLC in Miami is seeking a Trust & Safety professional to review in-game and community reports, enforce policy guidelines, and document cases for audit. You will collaborate across platforms to maintain a safe player experience.

You will triage reports from in-game and Discord channels, apply guidelines consistently, and surface abuse trends for policy review, contributing to ongoing improvements in community safety.