Trust & Safety Lead, Player Support

thatgamecompany; Los Angeles (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the entertainment industry is seeking a Trust & Safety Lead for Player Support. The role focuses on developing policies that ensure a safe and positive player experience within their gaming platform. The ideal candidate will have substantial experience in trust and safety practices, compliance, and excellent communication skills, aiming to enforce Studio policies effectively and build systems for player protection.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Qualifications

• 3+ years of experience in Trust and Safety role.
• 1+ years managing direct reports.
• Familiar with relevant regulations and compliance.

Responsibilities

• Design programs to encourage positive player behavior.
• Investigate reported cases of violations.
• Serve as the escalation point for sensitive issues.

Skills

Analytical skills

Communication

Problem solving

Education

Experience in Trust and Safety roles

Experience responding to government agencies

Tools

Helpshift

Jira

Job description

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Remote - US & Canada

As the trust and safety lead, you embody the aspiration to treat players as our house guests. You have the knowledge to build systems that remove unruly players and, with grace, offer opportunities to reform. You understand how bad actors behave and position the T&S team to ensure that our players aren’t exploited. Within Sky, you provide the confidence that our policies and programs encourage players to treat each other with respect, enabling players to let down their guard and enjoy quality experiences within the game as we intended.

Responsibilities:

• Design programs and policies to encourage positive outcomes in player behavior and legal/regulatory requirements
• Investigate reported or detected cases of ToS/ToU/EULA violations, including potential cases of illegal harms, and routine auditing of existing enforcement implementation to ensure efficacy and relevance.
• Serve as an escalation point for sensitive issues
• Training and craft leader of direct reports
• Suggest and implement changes to ensure compliance with applicable laws
• Protect and preserve the intended player experience by requesting tooling necessary to enforce Studio policies.
  
  

Must Haves:

• 3+ years of experience in Trust and Safety role with exposure to policy design, compliance, moderation and/or program management.
• 1+ years managing direct reports and proficient in managing expectations, performance management, and career development.
• Well versed in relevant regulations as it relates to T&S compliance, legal workflows, law enforcement, and data privacy.
• Effective written and verbal communication
• Strong analytical and problem solving skills
• Experience responding to government investigative agencies as it relates to reported crime or requests for records.
  
  

Nice to Have:

• Actively play Sky: Children of the Light
• SaaS Customer/Player Support Experience
• Experience with Helpshift, Jira
  
  

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $80,000 USD to $110,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Entertainment Providers

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