Senior/Business Development Manager | Player Support

Pole To Win International; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Pole To Win International seeks a Senior Business Development Manager to cultivate relationships and grow revenue in the gaming industry, focusing on player support services. This dynamic role requires strong sales and networking skills, managing the sales cycle, and a passion for gaming.

Benefits

Competitive base salary

Medical, dental, vision benefits

401k with company matching

Excellent OTE with commission package

Dynamic and entrepreneurial culture

Relocation Assistance where appropriate

Qualifications

• Experience selling customer services or player support services.
• Knowledge of Player/Customer Support Management.
• Experience managing a revenue pipeline with excellent presentation skills.

Responsibilities

• Generating new business in North America focusing on player/customer support.
• Managing the full sales cycle from prospecting to closing.
• Acting as Key Account Manager for selected customers.

Skills

Communication

Problem-Solving

Sales Skills

Networking

Time Management

Job description

Title: Senior/Business Development Manager

Remote: Remote anywhere in the U.S or NA

Line of Business: Sales, Player Support

Salary: Highly Attractive + Bonus / Incentives

Start: ASAP

Overview

Pole To Win is looking for a Snr Business Development Manager or Business Development Manager to develop relationships and grow new business revenue within the video games industry, specifically Player Support. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long term relationships with new clients, close new business, liaise with decision makers, negotiate service contracts and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven through growing and managing relationships with a dedicated client base through creative solutions matching to developers needs. The successful candidate will have a track record of exceeding KPI’s through cultivating and growing relationships. You will report into the Head of Sales for Player Support.

This is an individual contributor role and can be working remotely but you must have experience within the gaming industry selling Player Support services to the games industry.

What you’ll be doing

• Generating new business / large new logo business across North America focusing on player/customer support and community management solutions.
• Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.

• Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.

• Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.

• Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets

• Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.

• Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team

What we’re looking for

• Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
• Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry.
• Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business.
• Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
• Effective time management and must be comfortable working at senior executive contact levels.
• Must be self-motivated and able to operate in a remote environment whilst traveling when required.
• Must have dedicated workspace if working from home.
• Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming.
• A network of gaming industry contacts would be valuable.
• An organised individual with a passion for gaming is advantageous.

• Competitive base salary, medical, dental, vision, 401k with company matching
• Working with people creating cutting edge interactive entertainment
• Excellent OTE with % based commission package
• Group pension scheme and death in service benefit
• Dynamic and entrepreneurial culture
• Video games focused environment
• The opportunity to work with video games pioneers creating cutting edge interactive entertainment
• Relocation Assistance where appropriate

Who we are

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc

Welcome to PTW