Trust & Safety Lead – Field & Site Operations

Introl; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Introl is seeking a Trust & Safety Coordinator to join the Business Operations team. You will help build and run the program governing vetting, safety, site access, and incident response across our workforce and contract technicians.

Reporting to the Global Safety Director, you will ensure compliance across US/UK/Serbia and other jurisdictions, align with customer audits, and support sales with security questionnaires and readiness reviews.

Qualifications

• Experience owning a background screening or vetting program for a distributed or contingent workforce.
• Knowledge of occupational health and safety regulations in at least one major jurisdiction.
• Proven experience conducting and documenting workplace investigations with legal or customer exposure.
• Ability to make sound judgments under pressure while coordinating with a revenue teams.
• Strong written communication for policy, reports, and customer-facing correspondence.

Responsibilities

• Lead workforce vetting and screening programs across jurisdictions (US/UK/Serbia).
• Own the occupational health and safety program for field operations and ensure PPE standards and safe practices.
• Define site access standards: badging, escorts, visitor/contractor controls, and photography restrictions.
• Lead investigations into workplace conduct, theft, safety violations, and incidents.
• Interface with law enforcement, insurers, and customer security teams as needed.

Skills

Vetting program ownership

Regulatory knowledge

Workplace investigations

Decision making

Policy writing

Travel readiness

Data center safety

After-hours availability

Cross-country programs

MSA familiarity

Data center operations

Job description

Introl is seeking a Trust & Safety Coordinator to join the Business Operations team. You will help build and run the program governing vetting, safety, site access, and incident response across our workforce and contract technicians.

Reporting to the Global Safety Director, you will ensure compliance across US/UK/Serbia and other jurisdictions, align with customer audits, and support sales with security questionnaires and readiness reviews.