Trust Relationship Manager - FineMark

Commerce Bank; Suwanee (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

FineMark Bank & Trust, a division of Commerce Bank, seeks a Trust Client Relationship Manager to oversee relationship growth and client satisfaction. The role works with the Portfolio Manager and team to deliver client-focused service and accurate administration of trust accounts.

The ideal candidate has extensive trust operations experience, a detail-oriented mindset, and strong client communication skills. This is a full-time on-site role at our Naples, FL location.

Qualifications

• Bachelor’s degree or equivalent; 5+ years in transactional banking or trust administration support.
• Knowledge of trust operations, compliance, controls, and process improvement.

Responsibilities

• Serve as the main contact for trust clients and coordinate with internal teams.
• Monitor and review account retention and annual reviews of internal documents.
• Participate in client meetings to review beneficiary designations and RMDs.
• Ensure accounts comply with governing instruments, laws, and bank policies.
• Document client communications and coordinate proactive outreach.
• Support financial planning processes with the team.
• Assist onboarding and new business efforts with related specialists.
• Review tax forms (1099-R, 5498) before distribution to clients.
• Train new associates and perform trust account reviews as needed.
• Perform other duties as assigned.

Skills

Operational efficiency

Internal controls

Compliance

Process improvement

Communication skills

Time management

Team player

Adaptability

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

About Working at FineMark Bank and Trust, a division of Commerce Bank

FineMark Bank & Trust, a division of Commerce Bank, delivers exceptional service in banking, trust, and investments, fostering long-lasting client relationships. We provide a workplace grounded in integrity, teamwork, and an entrepreneurial spirit, where associates are empowered to contribute and serve with purpose. Our culture is rooted in doing what is right, with an emphasis on thoughtful innovation, sound decision-making, and delivering the highest level of service to our clients.

About This Job

The main purpose of this job is to be responsible for administering trust relationships as determined by the trust administrator where FineMark serves as the agent. Emphasis on relationship growth and exceeding client expectations. The Trust Client Relationship Manager will possess a full understanding of the client/family relationships and will work closely with the Portfolio Manager and other team members to serve the client. The number or complexity of the relationships managed are generally fewer and less complex than those of a Trust Administrator. Consults with trust administrators or Chief Fiduciary Officer on more complex trust scenarios.

Essential Functions

• Serve as the main point of contact for trust clients with the ability to interact with internal team members to take ownership and provide prompt resolutions on administrative and account specific activities

• Monitor and review account retention

• Participate in client meetings to ensure that all administrative aspects of the relationship are reviewed at least annually to include but not limited to beneficiary designations, Required Minimum Distributions, proper titling of accounts and other general account maintenance

• Ensure that client accounts are administered in accordance with the governing instrument, state laws and FineMark National Bank & Trust’s policies, procedures, and processes

• Document client communications on contact management system and coordinate proactive communication

• Participate in and monitors financial planning process

• Deliver exceptional service to all trust clients and help to facilitate new business efforts by working with the New Business Administrator, new account specialist and the client to ensure a successful onboarding

• Review annual RMD letters, 1099R tax forms and 5498 tax forms before mailed to clients

• Train new associates as needed and ensure timely completion of Trust Account Reviews

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Knowledge of the following trust areas: operational efficiency, productivity, internal controls, compliance and process improvement

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience preferred

• 5+ years’ experience providing transactional banking services to clients, or administrative/operational support to trust administration required

• Trust/asset management/private banking institution experience preferred

• Experience with Trust Desk platform preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

*Must be eligible to work in the U.S. without sponsorship now or in the future

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 800 Laurel Oak Drive, Suite 101, Naples, Florida 34108

Time Type:

Full time