Trust Operations Specialist

Bank of Ann Arbor; Ann Arbor (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of Ann Arbor in Ann Arbor, MI seeks a Trust Operations Specialist to handle routine trust and asset-related transactions, ensuring accuracy and timeliness within a structured, rotational team.

You will initiate and monitor transfers, process corporate actions, prepare client statements, and assist with audits, reporting, and regulatory compliance.

This role emphasizes attention to detail, analytical thinking, and collaboration with internal teams and external institutions.

Qualifications

• Bachelor’s degree in business or equivalent work experience.
• 1 year related experience or 2 years progressive financial processing experience.
• Familiarity with Trust Operations, including regulatory and audit guidelines.

Responsibilities

• Process routine asset-related transactions, including electronic receipts, disbursements, collections, and internal asset movements.
• Initiate, monitor, and process incoming and outgoing account transfers, including transactions involving external financial institutions.
• Perform the initial review of transfer documentation to ensure accuracy, completeness, and proper authorization prior to processing.
• Complete cost basis processing and maintenance, including reviewing, importing, and aggregating data from external and internal sources.
• Process routine corporation actions and security income activity, including asset adjustments, and consolidation of holdings as required.
• Trace and reconcile transactions throughout the business day, identifying, researching, and escalating discrepancies or out-of-balance conditions as appropriate.
• Generate and distribute client statements and routine operational reports in accordance with established schedules and controls.
• Prepare preliminary operational and transactional reports for review by senior team members.
• Support additional operational tasks, projects, or audits as assigned.

Skills

Organizational skills

Attention to detail

Analytical thinking

Transaction processing

Education

Bachelor’s degree in business or equivalent work experience

Job description

Description

The Trust Operations Specialist is responsible for the accurate and timely processing of routine trust and asset-related transactions in support of the Trust Operations function. This role serves as a first-line transactional position, executing daily operational activities necessary to initiate, monitor, and complete account and asset transactions. The Trust Operations Specialist works within a structured, rotational assignment model to ensure operational coverage, consistency, and adherence to established procedures. The role supports financial control, client reporting, and regulatory obligations by ensuring transactions are properly processed, documented, reconciled, and reported in accordance with established standards and deadlines.

Key Responsibilities

• Process routine asset-related transactions, including electronic receipts, disbursements, collections, and internal asset movements, in accordance with established procedures and deadlines.
• Initiate, monitor, and process incoming and outgoing account transfers, including transactions involving external financial institutions.
• Perform the initial review of transfer documentation to ensure accuracy, completeness, and proper authorization prior to processing.
• Complete cost basis processing and maintenance, including reviewing, importing, and aggregating data from external and internal sources.
• Process routine corporation actions and security income activity, including asset adjustments, and consolidation of holdings as required.
• Trace and reconcile transactions throughout the business day, identifying, researching, and escalating discrepancies or out-of-balance conditions as appropriate.
• Generate and distribute client statements and routine operational reports in accordance with established schedules and controls.
• Prepare preliminary operational and transactional reports for review by senior team members.
• Support additional operational tasks, projects, or audits as assigned.

Requirements

• Bachelor’s degree in business or equivalent work experience
• 1-year related experience or 2 years progressive financial processing experience
• Familiarity with Trust Operations, including financial and securities industry practices, trust accounting, bank compliance requirements, and applicable regulatory and audit guidelines.
• Strong organizational skills, an orientation to detail, accurate transaction processing, and able to detect situations that require analysis prior to processing.
• Ability to prioritize responsibilities, problem-solve and work effectively with internal associates as well as occasional client contact.

Physical Demands and Work Environment

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily performed in a professional office environment and is largely sedentary in nature. While performing the duties of this position, the employee is regularly required to sit, communicate verbally, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.

The employee may occasionally be required to stand, walk, reach, or lift and move office materials weighing up to 15 pounds. Specific vision abilities required include close vision and the ability to focus on computer screens and written materials.

The noise level in the work environment is generally moderate.