Trust Administrator

Hancock Whitney; Saint Petersburg (FL); On-site; USD 42,000 - 61,000; Full time

Job summary

Hancock Whitney in Saint Petersburg, FL seeks a Trust Administrator Support professional to provide administrative and operational support to the Trust Relationship Manager, delivering excellent service while assisting with account openings, closings, and fund transfers.

You will handle client inquiries, coordinate document management, and ensure compliance with applicable laws and bank policies. Strong Microsoft Office skills and at least two years of admin experience are required.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• At least 2 years of administrative support experience, preferably in trust-related areas.
• Basic knowledge of banking and trust administration; proficient with Microsoft Office.
• Excellent judgment and analytical skills; ability to manage documents and files.

Responsibilities

• Serve as administrative contact for clients and third party providers.
• Provide superior client service in responding to inbound calls and resolve account inquiries.
• Consult with Trust Advisor/Relationship Managers on complex issues.
• Identify opportunities to enhance client experience and account handling.
• Assist with document management and maintaining files.
• Coordinate account reviews and timely exception remediation.
• Facilitate money transfers (checks, wires, ACH) per bank policy.
• Monitor cash levels and review transactions for proper postings.
• Support departmental projects as needed.
• Analyze trust/financial information and prioritize actions.
• Stay current with laws and regulations applicable to Trust functions.
• May backup other Wealth Management Administrative Assistants; comply with policies.

Skills

Analytical thinking

Customer service

Communication

Education

High School diploma or GED

Bachelor's degree in Business/Finance/Accounting preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

JOB FUNCTION / SUMMARY:

Trust Administrators provide administrative and operational support to assigned Trust Relationship Manager or Advisor (s) by delivering excellent customer service while contributing to the overall goals and objectives of Wealth Management. This support includes research and resolution of client issues, the administration of account opening and closing and facilitation of the transfer of funds at the direction of their assigned Relationship Manager or Advisor.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serves as the administrative contact for clients and third party providers in the servicing of client accounts and relationships.
• Provide superior client service in responding to inbound calls from clients and resolving inquires or requests related to their accounts. Assume ownership of issues and deliver proper follow up.
• Consults with Trust Advisor/Relationship Managers regarding more complex issues.
• Identifies opportunities to enhance client experience through independent identification of account issues.
• Assist Trust Advisor/Relationship Manager in tasks required in administering accounts including: document management (imaging, faxing, photocopying, maintaining files).
• Coordinate with Trust Advisor/Relationship Manager to complete assigned account administrative reviews and timely exception remediation.
• Facilitate money transfers in accordance with bank policy - checks, wires, ACH, internal transfers.
• Monitor cash levels in accounts.
• Review transactions to identify errant transactions and ensure proper postings.
• Support departmental projects on an as needed basis.
• Analyze trust/financial information, react accordingly and prioritizes as appropriate.
• Keeps current with all laws and regulations applicable to primary Trust function.
• May serve as backup to other Wealth Management Administrative Assistants as needed. .
• All duties require an awareness and adherence to policies/procedures and compliance requirements
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School diploma or GED required. Bachelor's degree in Business, Finance, or Accounting strongly preferred.
• Requires at least 2 years of administrative support experience, preferably in one or more of the following areas: Trust Administration, Trust compliance, Employee Benefits, Stock Transfer, Brokerage Operations, and/or Financial Analysis.
• An equivalent combination of education and related experience or training may be considered.
• Duties are varied and complex and necessitate use of excellent judgement and analytical skills.
• Basic knowledge and understanding of banking industry and Trust administration and operations preferred.
• Proficiency with Microsoft Office applications; basic Excel and Word skills required.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an \"undue hardship\" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.