Trust Operations Associate II – Admin & Client Support

Kestra Financial, Inc.; Wilmington (DE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Competitive benefits package

Opportunities for training and development

Job summary

Arden Trust Co in Wilmington, Delaware is seeking an Intermediate Trust Administrator to support Trust Officers in providing exceptional trust services. The role requires a Bachelor’s degree and 3-5 years of experience in trust administration. Responsibilities include administration of trust accounts, managing daily activities, and ensuring client satisfaction. The position offers competitive pay, benefits, and opportunities for long-term growth within a supportive work environment.

Qualifications

• Bachelor’s degree in business administration or equivalent experience is required.
• 3-5 years of Trust Administrator experience is essential.
• Strong organizational and communication skills are necessary.

Responsibilities

• Support the assigned Trust Officer in administration of trust accounts.
• Perform daily account activities like posting receipts and submitting ACH transfers.
• Interact with financial partners and trust clients to ensure satisfaction.

Skills

Organizational skills

Communication skills

Ability to multi-task

Working knowledge of Microsoft Office

Education

Bachelor’s degree in business administration or related discipline

3-5 years Trust Administrator experience

Job description

Lead with Purpose. Partner with Impact.

An intermediate‑level professional responsible for providing administrative, operational, and data‑entry support to a Trust Officer in alignment with trust business goals. This role requires moderate experience, strong organizational capabilities, and a high level of proficiency in administrative processes and trust‑related workflows.

What you’ll Do:

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• Supports the assigned Trust Officer in the administration of trust accounts.
• Works under general supervision with latitude for independent judgment.
• Works on multiple concurrent projects of medium complexity. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience.
• Identifies non-routine issues and routes/escalates to the appropriate team member.
• Interacts in an ongoing relationship with associated financial partners and trust clients.
• Assists with account administration functions to ensure client satisfaction.
• Performs daily account activity:
• Posts receipts
• Enters pending trade orders
• Raises cash for distributions
• Enters check/wire requests
• Submits ACH transfer instructions
• Handles account inquiries
• Opens/closes accounts o Researches account discrepancies
• Calculates fee sharing data, including manual calculations when necessary
• Administers all systems related to management of trust accounts.
• Maintains all account documentation for current and historical monitoring of accounts.
• Special projects and other related duties assigned as needed

What You Bring:

• To perform this job successfully, the individual should have the following skills and abilities.
• Bachelor’s degree in business administration or other related discipline or the equivalent combination of education, training, or work experience.
• 3 – 5 year’s Trust Administrator experience.
• Strong organizational and communication skills
• Ability to multi-task
• Working knowledge of Microsoft Office