Senior Institutional Associate

First National Bank of Omaha; Omaha (NE); Hybrid; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dep. Ca

Job summary

First National Bank of Omaha (FNBO) is seeking a Senior Institutional Associate to serve as the primary relationship manager for an institutional client portfolio. You will deliver exceptional client service, manage account administration, and coordinate wealth management solutions while balancing risk, profitability, and client satisfaction.

The role emphasizes fiduciary administration, cross-functional collaboration, and opportunities to deepen client relationships within a hybrid work model.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Five+ years in institutional wealth management or related financial services.
• Strong fiduciary account administration and client servicing.
• Excellent analytical, organizational, and problem‑solving skills.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office and financial technology platforms.

Responsibilities

• Client Relationship Management: act as primary contact for institutional client relationships and coordinate service.
• Account Administration: administer diverse institutional accounts and ensure timely transactions and accurate documentation.
• Risk Management & Compliance: ensure compliance with policies and regulations and support audits.
• Business Development: identify opportunities to expand existing relationships and support new client initiatives.
• Operational Excellence: implement process improvements and monitor service standards.
• Teamwork & Leadership: collaborate across Wealth Management and provide mentorship.

Skills

Relationship Management

Client Service

Account Administration

Risk Management

Business Development

Team Leadership

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field, or equivalent professional experience.

Tools

Microsoft Office

FIS TrustDesk

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The Senior Institutional Associate serves as the primary relationship manager and trusted advisor for an assigned portfolio of institutional client relationships. This role is responsible for delivering exceptional client service, coordinating account administration, ensuring regulatory compliance, identifying opportunities to deepen client relationships, and collaborating across the organization to provide comprehensive financial solutions. The Institutional Associate manages complex client relationships representing significant assets under administration while balancing client experience, operational excellence, risk management, and business development objectives.

About This Role

• Client Relationship Management Serve as the primary contact for an assigned portfolio of institutional client relationships. Build trusted relationships with clients through proactive communication and exceptional service. Conduct recurring client meetings to review account activity, financial objectives, service needs, and future opportunities. Anticipate client needs and provide thoughtful recommendations that improve the client experience. Coordinate internal resources to deliver comprehensive wealth management solutions. Develop strong working relationships with client executives, finance personnel, trustees, benefit administrators, and board members. Maintain high levels of client satisfaction while supporting long‑term relationship retention.
• Account Administration Administer a diverse portfolio of institutional accounts, including pension, custody, investment management, trusts, foundations, endowments, escrow, and employee benefit relationships. Execute transactions accurately and timely. Monitor cash balances, distributions, contributions, and investment funding requirements. Review daily account activity for completeness and accuracy. Maintain accurate documentation within approved systems of record. Coordinate annual administrative reviews. Ensure account documentation remains current throughout the relationship lifecycle. Develop and maintain ticklers for recurring account activity. Coordinate client onboarding and account transitions.
• Risk Management & Compliance Ensure compliance with bank policies, fiduciary standards, OCC regulations, BSA/AML requirements, and applicable laws. Identify operational and fiduciary risks within assigned relationships. Resolve documentation deficiencies and compliance exceptions promptly. Prepare accounts for internal audits, regulatory examinations, and quality reviews. Escalate significant risk matters to management as appropriate. Maintain thorough documentation supporting all client interactions and account activity.
• Business Development Identify opportunities to expand existing client relationships through additional Wealth Management and Bank services. Partner with Relationship Managers, Investment Officers, Commercial Bankers, Treasury Management, and other internal partners to deliver integrated solutions. Support new business implementations and relationship transitions. Participate in client presentations, proposal development, and business development activities. Assist in maintaining long‑term relationship profitability through appropriate pricing, service levels, and fee administration.
• Operational Excellence Recommend and implement process improvements that improve efficiency and enhance the client experience. Monitor service standards to ensure timely execution of client requests. Review account fees and resolve discrepancies. Support department projects, technology implementations, and operational initiatives. Assist with system testing and workflow enhancements. Participate in business continuity planning and operational risk reduction initiatives.
• Teamwork & Leadership Build collaborative relationships across Wealth Management and the Bank. Serve as a resource for less experienced associates. Assist with onboarding and training of new employees. Share best practices that improve department performance. Provide backup support during vacations, absences, and peak workload periods. Demonstrate professionalism, accountability, and a commitment to continuous improvement.

Success Measures (Key Performance Indicators)

• Client satisfaction and relationship retention
• Accuracy and timeliness of account administration
• Compliance and audit results
• Documentation quality
• Risk mitigation
• Annual administrative review completion
• Operational efficiency improvements
• Cross-functional collaboration
• Revenue retention and appropriate fee administration
• Identification of new business opportunities
• Achievement of department service standards

The Ideal Candidate for This Role

• Required Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field, or equivalent professional experience.
• Five or more years of experience in institutional wealth management, trust administration, retirement services, investment management, or a related financial services environment.
• Strong understanding of fiduciary account administration and institutional client servicing.
• Excellent analytical, organizational, and problem‑solving skills.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong customer relationship management skills.
• Demonstrated ability to work independently while collaborating effectively across business lines.
• Proficiency with Microsoft Office and financial technology platforms.

Preferred Qualifications

• CTFA, CFP®, CFA®, CPA, CWS®, MBA, JD, or similar professional designation, or willingness to obtain.
• Experience with FIS TrustDesk or comparable trust accounting platform.
• Experience supporting defined benefit plans, foundations, endowments, escrow, or custody relationships.
• Experience participating in process improvement or technology implementation initiatives.

Core Competencies

• Relationship Management
• Client Service Excellence
• Financial Acumen
• Fiduciary Administration
• Risk Awareness
• Regulatory Compliance
• Communication
• Collaboration
• Analytical Thinking
• Problem Solving
• Initiative
• Accountability
• Continuous Improvement
• Professional Judgment
• Business Development

Physical Requirements

Work is performed primarily in an office environment requiring prolonged sitting, computer use, and occasional travel to client meetings. Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $81,662.00-$134,741.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in‑person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face‑to‑face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short‑Term/Long‑Term Disability Insurance

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves - no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.

FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you’re just beginning your career or taking it to the next level, you’ll find your fit here.

Contact Information

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail]

Phone (Available: M-F, 10a-2p; Central) [phone] [phone]