Trust Administrator II

Support.com; Wilmington (DE); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Trust Administrator II to serve as a relationship manager for client accounts. In this pivotal role, you will ensure the proper management of trust accounts, adhering to laws and organizational policies. Your responsibilities will include overseeing account transactions, responding to client inquiries, and ensuring compliance with fiduciary regulations. This position offers the opportunity to make a significant impact on client relationships and contribute to the overall efficiency of service delivery. Join a dynamic team that values integrity, problem-solving, and a commitment to client satisfaction.

Qualifications

• Strong problem-solving skills and customer focus are essential.
• Integrity and trustworthiness are key attributes for success.

Responsibilities

• Manage routine trust accounts under supervision, ensuring compliance.
• Field client inquiries and provide solutions to issues.
• Monitor tax reporting activities and coordinate with senior staff.

Skills

Integrity and Trust

Listening Skills

Problem Solving Skills

Customer Focus

Drive for Results

Job description

Description Trust Administrator II
The Trust Administrator II role will be responsible for serving as a relationship manager to most routine and standard client relationships. This role will participate in the proper management and administration for assigned trust accounts adhering to applicable laws and regulations as well as complying with all requisite policies and procedures. This role may act as the intermediary to the organization on behalf of clients and coordinate service activities with other areas of the organization.

Position Competencies
Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer and have a drive for results.

Position Responsibilities:

ADMINISTRATION

1. Manages most routine accounts under the direct supervision of a Trust Advisor in accordance with the terms of the various governing documents, applicable laws, and consistent with the needs of the principals, income beneficiaries, and remaindermen.
2. Reviews and confirms analysis of documents for direction; evaluates accounts for completeness and accuracy, monitors and submits account transactions for approval, drafts responses to incoming correspondence and any other client requests to ensure compliance with the governing document, applicable law and policies and procedures.
3. Fields client inquiries, responds to administrative and transactional concerns of clients, and observes the implementation and review of investment programs.
4. Works under the direct supervision of a Trust Advisor in developing solutions to most issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
5. Oversees the opening and closing of accounts, ensures the receipt of proper and legally required documentation, ensures the full and complete transfer of assets, their cost basis, and the proper characterization of cash as income or principal, ensures all tax codes and account administration codes are accurate.
6. Administratively monitors and tracks tax reporting activities, coordinating with more senior Trust Administrators.

COMPLIANCE

1. Meets all compliance requirements under the supervision of a Trust Advisor including, but not limited to conducting Reg 9 reviews on all accounts, presenting proper documentation and rationale for discretionary actions, completing AML compliance training, completing all other organization required compliance training.
2. Stays current on fiduciary/tax/legal changes that affect a client's wealth plan or administration of account.

TEAM MEMBER RESPONSIBILITIES

1. Assists with the collection of data in support of projects which affect the broader business and improves efficiency of delivery of services to clients.
2. Actively contributes to the team, providing feedback and best practices on procedural changes.