Trust Administrator II

Comerica Bank; New York, Wilmington (NY, DE); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Trust Administrator II to manage client relationships and ensure compliance with trust account regulations. This role involves overseeing routine accounts, fielding client inquiries, and collaborating with a Trust Advisor to develop solutions for client needs. The ideal candidate will demonstrate integrity, problem-solving skills, and a strong customer focus. Join a dynamic team that values efficiency and best practices, while enjoying a flexible work environment with designated in-office and remote days.

Qualifications

• 2 years of experience in trust administration or related client service role.
• Experience using Microsoft Office for documentation and analysis.

Responsibilities

• Manage routine accounts under supervision, ensuring compliance with governing documents.
• Field client inquiries and coordinate service activities with other areas of the organization.

Skills

Problem-solving skills

Listening skills

Customer focus

Integrity and trust

Education

Bachelor's Degree in relevant field

High School Diploma/GED

Tools

Microsoft Office (Word, Excel)

Job description

Trust Administrator II

The Trust Administrator II role will be responsible for serving as a relationship manager to most routine and standard client relationships. This role will participate in the proper management and administration for assigned trust accounts, adhering to applicable laws and regulations, as well as complying with all requisite policies and procedures. This role may act as the intermediary to the organization on behalf of clients and coordinate service activities with other areas of the organization.

Position Competencies

Successful incumbents possess integrity and trust, listening skills, problem-solving skills, are focused on the customer, and have a drive for results.

Position Responsibilities

Administration

1. Manage most routine accounts under the direct supervision of a Trust Advisor, in accordance with the terms of the governing documents, applicable laws, and the needs of principals, income beneficiaries, and remaindermen.
2. Review and confirm analysis of documents for direction; evaluate accounts for completeness and accuracy; monitor and submit account transactions for approval; draft responses to incoming correspondence and client requests to ensure compliance with governing documents, laws, policies, and procedures.
3. Field client inquiries, respond to administrative and transactional concerns, and observe the implementation and review of investment programs.
4. Work under the supervision of a Trust Advisor to develop solutions for issues raised by principals, income beneficiaries, and remaindermen, such as requests for special distributions, fee issues, or disputes.
5. Oversee account opening and closing, ensure receipt of proper documentation, ensure full and complete transfer of assets, correct characterization of cash as income or principal, and accurate tax and administration codes.
6. Monitor and track tax reporting activities, coordinating with senior Trust Administrators.

Compliance

1. Meet all compliance requirements under supervision, including conducting Reg 9 reviews, presenting proper documentation for discretionary actions, completing AML and other required training.
2. Stay current on fiduciary, tax, and legal changes affecting client wealth plans or account administration.

Team Member Responsibilities

1. Assist in data collection for projects that support the broader business and improve service delivery efficiency.
2. Contribute actively to the team, providing feedback and sharing best practices.

Position Qualifications

• Bachelor's Degree and 2 years of experience in trust administration, investments, insurance, or related client service role OR High School Diploma/GED and 6 years of similar experience.
• 5 years of experience using Microsoft Office, including Word and Excel.

Work Best Category: Category B - 3-4 days in office on designated days, 1-2 days remote.
Hours: 8:00am - 5:00pm, Monday - Friday.
Salary: To Be Determined Based on Individual Experience.