Trucking Operations Supervisor

Cornerstone Wireless, LLC.; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

Cornerstone Wireless, LLC. in Chicago seeks a Real-Time Operations Manager to lead the Control Tower, ensuring daily operational execution and real-time cargo status updates. You will steer actions during disruptions and translate client requirements into efficient workflows.

The role emphasizes client service, KPI reporting, and collaboration with carriers to improve transport efficiency and safety, with on-site duties and a 24/7 availability mindset.

Qualifications

• Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
• Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
• Proactive mindset focused on continuous improvement (CI) and operational optimization.
• Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
• Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
• Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).

Responsibilities

• Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
• Monitor and update real-time status of origins, destinations, and cargo in transit.
• Guide operators in executing immediate corrective actions during transit delays or disruptions.
• Translate client requirements into actionable operational processes and workflows.
• Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
• Follow up consistently on critical delivery metrics to maximize client satisfaction.
• Collaborate and communicate with contracted carriers to align operational goals.
• Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
• Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

Skills

Real-Time ops

Staff supervision

Client service

Data analysis

KPI reporting

Carrier management

Continuous improvement

Bilingual English Korean

Communication

Problem solving

Tools

TMS

WMS

GPS tracking

Job description

• Real-Time Operations Management & Staff Supervision
  - Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
  - Monitor and update real-time status of origins, destinations, and cargo in transit.
  - Guide operators in executing immediate corrective actions during transit delays or disruptions.


• Client Service & Stakeholder Management
  - Ensure prompt response to and execution of all ad-hoc and standard client requests.
  - Translate client requirements into actionable operational processes and workflows.
  - Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
  - Follow up consistently on critical delivery metrics to maximize client satisfaction.


• Data Analysis & KPI Reporting
  - Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.
  - Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.
  - Identify operational bottlenecks through data trends and implement preventive measures.


• Carrier Management & Continuous Improvement (CI)
  - Collaborate and communicate with contracted carriers to align operational goals.
  - Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
  - Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

Qualifications

Communication & Soft Skills
- Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
- Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
- Proactive mindset focused on continuous improvement (CI) and operational optimization.

Operational Availability & Flexibility
- Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
- Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.

Technical & Professional Skills
- Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
- Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
- Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.

• English and Korean bilingual is required

Pay

The base salary range for this role is between $75,000-$95,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cornerstone Wireless, LLC.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)


• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS


• Blind or low vision


• Cancer (past or present)


• Cardiovascular or heart disease


• Celiac disease


• Cerebral palsy


• Deaf or serious difficulty hearing


• Diabetes


• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders


• Epilepsy or other seizure disorder


• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome


• Intellectual or developmental disability


• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD


• Missing limbs or partially missing limbs


• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports


• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)


• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities


• Partial or complete paralysis (any cause)


• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema


• Short stature (dwarfism)


• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.