Dispatcher

Tip Top Garage Doors; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay: $18–$20/hr (DO

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Ongoing training and development

Team-first culture with opportunities

Job summary

Tip Top Garage Doors in Charlotte, NC is seeking a dependable Dispatcher to coordinate service schedules and support field technicians. Expect a fast-paced environment with strong communication, multitasking, and problem‑solving as core elements of the role.

You will schedule calls, adjust plans in real time, document details, and optimize routes to boost efficiency. Competitive hourly pay with benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Familiar with ServiceTitan or similar scheduling software.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.
• Calm, solution-focused mindset under pressure.
• Team-oriented attitude with a willingness to help.
• Comfortable using computers and learning new systems quickly.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting expectations.
• Accurately document customer interactions and ensure proper follow‑up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks.

Skills

Dispatching

Communication

Multitasking

Education

High school diploma

Tools

ServiceTitan

Job description

Tip Top Garage Doors | Charlotte, NC
Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go‑to person who keeps everything on track, this could be the perfect fit.

What You’ll Do

Schedule and dispatch service and repair calls based on technician location, availability, and skillset

Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

Communicate clearly and professionally with technicians, customers, and management throughout the day

Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

Serve as a primary point of contact for customers—answering questions and setting clear expectations

Accurately document customer interactions and ensure proper follow‑up

Handle inbound calls and route them appropriately

Support the office and operations team with additional administrative tasks as needed

What We’re Looking For

High school diploma or equivalent

1–3 years of dispatching, scheduling, or service coordination experience

Familiarity with ServiceTitan or similar scheduling software is highly desirable

Strong multitasking, organization, and time-management skills

Clear, professional written and verbal communication

Calm, solution-focused mindset under pressure

Team-oriented attitude with a willingness to jump in and help where needed

Comfortable using computers and learning new systems quickly

What We Offer

Competitive hourly pay: $18–$20/hr (DOE)

Paid Time Off & Paid Holidays

401(k) with company match

Employee discounts & referral bonuses

Ongoing training and development

A supportive, team-first culture with opportunities for growth into senior or leadership roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$18 - $20 USD

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As set forth in Tip Top Garage Doors’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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