Trucking Dispatcher

Installed Building Products; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision insurance

401(k) with company matching

Paid vacation and holidays

Scholarship opportunities

Job summary

Installed Building Products is seeking a truck dispatcher to coordinate schedules and communicate with drivers and customers. Applicants should have experience in logistics, strong communication skills, and proficiency with dispatch software.

This full-time role offers a competitive hourly wage, medical benefits, and opportunities for professional growth. Join a team that values integrity and excellent service.

Qualifications

• Proven experience as a truck dispatcher, freight broker, or in a logistics role.
• Strong problem-solving and time-management skills.
• Excellent verbal and written communication skills.
• Tech-savvy with experience in dispatch software.
• Working knowledge of transportation industry regulations.

Responsibilities

• Coordinate and monitor driver schedules and routes.
• Utilize dispatch software and GPS for managing freight loads.
• Act as the liaison between drivers and customers.
• Identify and resolve operational issues.
• Maintain accurate dispatch and trip records.

Skills

Problem-solving

Time-management

Communication

Tech-savvy

Tools

Dispatch software

GPS systems

Online freight platforms

Job description

IBP Longway Trucking LLC is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service are more than words—they define how we do business. Discover your next career opportunity and join the team at IBP Longway Trucking LLC, where your work truly makes an impact.

Responsibilities

• Coordinate and monitor daily driver schedules and routes, ensuring compliance with customer requirements and FMCSA Hours of Service (HOS) regulations.
• Utilize dispatch software, GPS tracking systems, and online load boards (such as DAT) to source, assign, and manage freight loads effectively.
• Act as the primary communication link between drivers, customers, and management, providing clear, timely, and professional updates.
• Proactively identify and resolve operational issues, including breakdowns, delays, missed pickups, or route changes.
• Maintain accurate digital dispatch and trip records, including shipment details, driver hours, and scheduling information within dispatch systems.
• Navigate and utilize customer portals to accept loads, upload required documentation, and relay accurate dispatch instructions to drivers.
• Ensure all documentation is completed accurately and submitted on time.

Qualifications

• Proven experience as a truck dispatcher, freight broker, or similar logistics role.
• Strong problem‑solving and time‑management skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills; ability to remain calm and professional under pressure.
• Tech‑savvy with experience using dispatch software, GPS systems, and online freight platforms.
• Working knowledge of transportation industry regulations and compliance standards.

Physical Demands

This position is primarily office‑based.

• Ability to sit for extended periods while working at a computer.
• Frequent use of hands for data entry and document handling.
• Occasional standing, walking, bending, or light lifting (up to 15 pounds).
• Visual acuity required to review dispatch systems, documents, and computer screens.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

Benefits

• Competitive hourly wage.
• Medical, dental, and vision insurance.
• Company‑paid life insurance.
• 401(k) with company matching.
• Paid vacation and holidays.
• Employee Financial Assistance Program.
• Scholarship opportunities through the IBP Foundation.
• Supplemental insurance options (short‑ and long‑term disability, hospital indemnity, accident, critical illness, and supplemental life insurance).
• Opportunities for professional growth and advancement.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.