Service Writer

FleetPride; Londonderry (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride in Londonderry, NH is seeking a Service Writer to communicate estimates, scheduling, and work details to customers. The role requires a firm mechanical understanding of trucks and trailers and involves clerical tasks, invoicing, and administrative support for branches.

Responsibilities include assisting the Service Manager and Technicians, handling payments, maintaining records, and coordinating road calls to ensure timely completion. A high school diploma is required.

Qualifications

• High school diploma required.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills; proficiency with G-Suite, Excel and Word preferred.

Responsibilities

• Communicate with customers, employees and others to answer questions about repairs and scheduling.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders and reports using Google Sheets and Excel.
• Determine customer account status and payment needs prior to scheduling work.
• Answer phones, direct calls and take messages.
• Process payments by credit card, cash or charge accounts.
• Maintain filing, inventory and database systems manually or on a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner.
• Coordinate road call requirements and ensure timely work completion.
• Perform general office duties and basic bookkeeping as needed.
• Open, sort and distribute incoming correspondence.

Skills

Communication skills

Customer service

Sales ability

Administrative skills

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

DUTIES & RESPONSIBILITIES

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner
• Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

EDUCATION & TRAINING

• High school diploma

KNOWLEDGE & EXPERIENCE

• This requires a firm mechanical understanding of trucks and trailers.
• Average PC skills are required.
• G-Suite, Excel, word preferred.

SKILLS & ABILITIES

• The ability to communicate the work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication.
• Proven customer service
• Ability to sell FleetPride products and Services

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.