Truck Service Writer - Growth, Training & Benefits

Tri-State International Trucks; Erie (Erie County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Great Culture & Team Environment

Long Term Career Advancement Opportun­

Paid Training

Medical / Dental / Vision Insurance

Health Savings Account

Health Reimbursement Account

Company Paid Life, Accident, and Dis­b

401(k) with company match

Paid Time Off

Paid Holidays

Paid Parental Leave

Job summary

Ascendance Truck Centers is seeking a motivated, full-time Service Writer to join our fast-paced service department. You will provide direction to service personnel, coordinate with customers, and ensure smooth workflow.

Two years of relevant experience and excellent communication are valued as we strive to deliver top customer service. The role involves greeting customers, obtaining vehicle data, preparing repair orders, and coordinating with internal departments.

Qualifications

• Must be able to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Excellent verbal and written communication skills.
• Operate personal computer and business applications.
• Strong problem solving skills.
• Goal oriented, results focused.

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Skills

Listening & communication

Conflict resolution

Written communication

Customer service

PC skills

Problem solving

Goal oriented

Education

High school diploma or GED

Heavy-duty truck training

1 year Service Writer experience

Job description

Ascendance Truck Centers is seeking a motivated, full-time Service Writer to join our fast-paced service department. You will provide direction to service personnel, coordinate with customers, and ensure smooth workflow.

Two years of relevant experience and excellent communication are valued as we strive to deliver top customer service. The role involves greeting customers, obtaining vehicle data, preparing repair orders, and coordinating with internal departments.