Truck Service Advisor: Night Shift & Customer Upsell

LV Petroleum LLC; Glade Spring (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

LV Petroleum LLC in Glade Spring, VA is seeking a Truck Service Adviser to deliver exceptional customer service, write up work orders, and handle OTC transactions. You will explain vehicle needs, secure purchase orders, and communicate quotes to customers, with shifts including second and training periods.

The role requires strong selling skills, professional communication, and the ability to work nights, weekends, and holidays.

Qualifications

• Customer service skills are important.
• No prior experience required.
• Valid driver’s license and reliable transportation may be needed.

Responsibilities

• Write, detail and process (pay out) work orders and OTC transactions; properly write up an ETA work order.
• Secure purchase orders, prepare and communicate quotes to customers.
• Prepare end of shift drop and shift reports; understand various payment types.
• Provide customers with descriptions of vehicle issues and what is needed to return them to the road safely.
• Regularly speak with drivers/companies on payments or vehicle issues.

Skills

Customer service

Sales skills

Communication

Basic computer skills

Job description

LV Petroleum LLC in Glade Spring, VA is seeking a Truck Service Adviser to deliver exceptional customer service, write up work orders, and handle OTC transactions. You will explain vehicle needs, secure purchase orders, and communicate quotes to customers, with shifts including second and training periods.

The role requires strong selling skills, professional communication, and the ability to work nights, weekends, and holidays.