Truck Service Advisor - Flexible Scheduling

Love's Travel Stops & Country Stores Inc.; Newton (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision and life ins

Flexible scheduling

Road to Success program for career de

On-the-job training

Competitive pay (paid weekly)

Holiday pay

401(k) with matching contributions

Quarterly bonus opportunity

Job summary

Love’s Travel Stops is seeking service advisors who are customer-focused professionals who listen to customers’ concerns and advise on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

You will greet customers, determine service needs, prepare repair orders, estimate time and cost, explain services, coordinate with technicians, and maintain thorough documentation to ensure

Qualifications

• Excellent communication skills.
• Basic math and computer skills.
• Ability to work flexible shifts including nights, weekends, and some holidays.
• Experience as a service manager or supervisor.
• Prior mechanical experience and ability to lift up to 50 lbs.

Responsibilities

• Greeting customers in person or by phone and providing exceptional service.
• Listen to the description of problems or service needed.
• Determine type of service required based on diagnosis and prepare repair orders.
• Estimate the time and cost of every repair.
• Advise customers on other available services.
• Secure agreement from the customer prior to all repairs.
• Liaise between customers and technicians and manage documentation.
• Verify final invoices and reconcile work performed and charges.

Skills

Excellent communication

Basic math

Basic computer skills

Flexible shifts

Experience as service manager/supervis

Job description

Love’s Travel Stops is seeking service advisors who are customer-focused professionals who listen to customers’ concerns and advise on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

You will greet customers, determine service needs, prepare repair orders, estimate time and cost, explain services, coordinate with technicians, and maintain thorough documentation to ensure