Truck Care Service Advisor — Flexible Scheduling & Growth

Love's Travel Stops; Tecumseh (KS); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision andlifeinsurance

Flexiblescheduling

Road to Success program for career dev

On-the-job training

Competitive pay (paid weekly)

Holiday pay

401(k) with matching contributions

Quarterly bonus opportunity

Job summary

Love's Travel Stops is seeking a Service Advisor for TruckCare to enhance customer service and drive service revenue. You will greet customers, diagnose needs with technicians, prepare repair orders, and estimate time and cost for repairs while advising on additional services.

Strong communication and mechanical aptitude are essential. The role supports flexible scheduling and opportunities for growth, with on-site responsibilities across Love's TruckCare services.

Qualifications

• Experience in customer service in a truck or automotive environment preferred.
• Ability to work flexible shifts including nights, weekends and some holidays.
• Previous experience as a service manager or supervisor.
• Previous mechanical experience.
• Ability to lift light loads (up to 50 lbs) and occasional bending.

Responsibilities

• Greet customers in person or by phone and provide exceptional customer service.
• Listen to descriptions of problems or service needed.
• Determine type of service required based on diagnosis and prepare repair orders.
• Estimate the time and cost of every repair.
• Advise customers on other available services.
• Secure agreement from customers prior to all repairs.
• Manage delivery of repair actions and maintain customer expectations and accountability.
• Explain the requested service of every truck clearly.
• Act as liaison between customers and technicians.
• Maintain documentation including purchase orders, invoices, and work orders.
• Verify final invoices and reconcile work performed and charges.

Skills

Excellent communication skills

Basic math

Flexible shifts

Experience as service manager or fore/

Tools

None

Job description

Love's Travel Stops is seeking a Service Advisor for TruckCare to enhance customer service and drive service revenue. You will greet customers, diagnose needs with technicians, prepare repair orders, and estimate time and cost for repairs while advising on additional services.

Strong communication and mechanical aptitude are essential. The role supports flexible scheduling and opportunities for growth, with on-site responsibilities across Love's TruckCare services.