Truck Service Advisor & Dispatcher: Customer-Driven Scheduling

VIP Truck Center, LLC; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

VIP Truck Center, LLC in Livonia, Michigan, seeks a team-oriented individual to advise customers on service needs and manage repair schedules. Responsibilities include ensuring customer satisfaction and maintaining effective communication. A customer service orientation is essential, and a Commercial Driver’s License is a plus.

Join our dedicated team at a leading truck service provider, where your role will be vital to our success and customer satisfaction.

Qualifications

• Customer service oriented with a detail-oriented approach to problem identification.
• Willingness to work in a team-oriented environment.

Responsibilities

• Advise customers on necessary service and update on repair progress.
• Identify problems through customer interviews and inspections.
• Schedule appointments based on vehicle data.
• Maximize productivity by scheduling work based on technician availability.

Skills

Customer service orientation

Teamwork

Job description

VIP Truck Center, LLC in Livonia, Michigan, seeks a team-oriented individual to advise customers on service needs and manage repair schedules. Responsibilities include ensuring customer satisfaction and maintaining effective communication. A customer service orientation is essential, and a Commercial Driver’s License is a plus.

Join our dedicated team at a leading truck service provider, where your role will be vital to our success and customer satisfaction.