Truck Service Advisor

LV Petroleum LLC; Lake Station (IN); Hybrid; USD 36,000 - 52,000; Full time

Job summary

LV Petroleum LLC in Lake Station, IN is seeking a Truck Service Advisor to be the main point of contact for customers needing service. You will create and manage work orders, provide knowledgeable recommendations, and execute over-the-counter transactions with precision.

This role requires exceptional customer service in a fast-paced setting, strong communication and interpersonal skills, and the ability to upsell through suggestive selling.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Basic computer skills; experience with service order software preferred.
• Valid driver's license and ability to work flexible hours.

Responsibilities

• Provide exceptional customer service in a fast-paced environment
• Write and detail work orders accurately
• Communicate effectively with customers to understand service needs
• Have a solid understanding of our products and services
• Utilize suggestive selling techniques to boost sales
• Maintain a safe and organized work area

Skills

Customer service

Communication

Interpersonal skills

Suggestive selling

Basic computer skills

Education

High School Diploma or equivalent

Tools

Service order software

Job description

Walk In Interviews Welcome Weekdays 11-4. 1201 N Ripley St Lake Station, IN. 46405

Join our team at LV Petroleum as a Truck Service Advisor in our bustling location. In this role, you will act as the key point of contact for customers needing service, ensuring they receive the highest quality of assistance and guidance for their truck services. You will be responsible for creating and managing work orders, providing knowledgeable recommendations, and executing over-the-counter transactions with precision. Our goal is to make every traveler's experience seamless and satisfactory.

In this role, you can expect to:

• Provide exceptional customer service in a fast-paced environment
• Write and detail work orders accurately
• Communicate effectively with customers to understand their service needs
• Have a solid understanding of our products and services
• Utilize suggestive selling techniques to boost sales
• Maintain a safe and organized work area

What we’re looking for:

• High School Diploma or equivalent
• 2+ years of customer service experience, preferably in a related field
• Excellent communication and interpersonal skills
• Strong suggestive selling abilities
• Basic computer skills, with experience in service order software preferred
• A valid driver's license and the ability to work flexible hours

Benefits and Pay will be discussed during any interviews.