Truck Service Advisor

LV Petroleum; Austin (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k

Growth Opportunities

Job summary

LV Petroleum is seeking a Truck Service Adviser to provide customer service, handle work orders and OTC sales, and ensure safe road return for customers. You will manage quotes, secure payments, and communicate with drivers and companies in a fast-paced shop setting.

The role requires strong selling skills, good communication, and basic computer skills. It involves night and weekend shifts with potential training on a day shift to cover the second shift.

Qualifications

• Strong selling skills to help generate revenue and upsell services.
• Good verbal and written communication with customers.
• Basic computer skills and ability to write/process orders and quotes.

Responsibilities

• Write, detail and process (pay out) Work orders and OTC transactions; prepare ETA work orders.
• Explain vehicle issues to customers and advise on repairs to return them to the road safely.
• Regularly speak with drivers/companies, secure payments and provide updates on issues.
• Prepare end of shift reports and understand various payment types.

Skills

Strong selling skills

Customer service knowledge

Product/service knowledge

Attention to detail

Job description

Walk In Interviews Welcome: 2850 Main St E Albert Lea, MN 56007

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

In this role, you can expect to:

• Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded.
• Have extensive knowledge of the services we provide and the products we sell.
• Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity.
• Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers.
• Prepare end of shift drop and shift reports, Understand various payment types.

-Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely.

• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

What we Would like to see

• A dedicated individual who works well with others and is excited to be a part of our team!
• Good verbal, written and communication skills
• Basic computer skills.
• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift.
• A valid drivers license and reliable transportation.
• No previous Experience needed

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule.

Weekly Pay

Benefits

• 401k
• Growth Opportunitie