Truck Service Advisor

LV Petroleum; Albert Lea (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

LV Petroleum LLC is hiring a Truck Service Adviser to assist customers, write work orders, process OTC transactions and quotes, and secure purchase orders. The role includes night shift 3pm–11pm with training on the first shift, and potential shift movement after training.

You will interact with drivers and companies, handling payments and vehicle issue explanations to keep customers safe on the road. Qualified candidates should have strong communication, sales skills, and customer service

Qualifications

• No prior experience required; customer service orientation is valued.
• Must have a valid driver's license and reliable transportation.
• Ability to work night shift hours, weekends, and some holidays.

Responsibilities

• Write, detail and process (pay out) Work orders and OTC transactions; prepare ETA work orders.
• Secure purchase orders, prepare and communicate quotes to customers.
• Prepare end-of-shift drop and shift reports; understand various payment types.
• Provide customers with explanations of vehicle issues and required services to return them to the road safely.
• Regularly speak with drivers/companies on the phone to secure payments and advise on vehicle issues.

Skills

Customer service

Sales skills

Communication

Cash handling

POS transactions

Work orders

Tools

POS system

Job description

Walk In Interviews Welcome: 2850 Main St EAlbert Lea, MN 56007

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

In this role, you can expect to:

Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded.

Have extensive knowledge of the services we provide and the products we sell.

Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity.

Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers.

Prepare end of shift drop and shift reports, Understand various payment types.

-Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely.

• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle.

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

What we Would like to see

A dedicated individual who works well with others and is excited to be a part of our team!

Good verbal, written and communication skills

Basic computer skills.

Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift.

A valid drivers license and reliable transportation.

No previous Experience needed

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule.

LV Petroleum LLC operates and develops gas stations and convenience stores, focusing on affordable service with an expanding presence across several states.

Retail Gasoline Retail

Company size 501-1,000 employees

Company type Privately held

Momentum

Team growth

Momentum

Team growth

84% in 12 mo

173 employees on LinkedIn

Sep 23 May 26