Truck Service Advisor

LV Petroleum LLC; Rogers (MN); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401k Match

Job summary

LV Petroleum LLC in Rogers, MN is hiring a Truck Service Advisor (TSA) to deliver exceptional customer service at the travel center. You will write work orders, process OTC transactions, and present quotes, while coordinating parts from vendors and ensuring timely delivery.

The role requires a high school diploma or GED, solid cashier and customer service experience, and strong communication skills. A valid driver's license is required to operate within the service bay and yard.

Qualifications

• Requires high school diploma or GED.
• Excellent verbal and written communication skills.
• Prior cashier and customer service experience preferred.
• Repair or parts shop experience is a plus.
• Strong suggestive selling and upsell abilities.
• Basic computer skills and accuracy in POS transactions.

Responsibilities

• Write, detail, and process Work Orders and OTC transactions and secure purchase orders.
• Prepare and communicate quotes to customers and source parts from outside vendors.
• Coordinate delivery and ensure timely order fulfillment.
• Maintain safety of customers and team members; handle payments and payouts.

Skills

Cashier experience

Customer service

Suggestive selling

Verbal & written communication

Basic computer skills

Driver's license

Education

High School Diploma or GED

Job description

WALK-IN INTERVIEWS: Held weekdays 11am - 4pm inside our travel center located in 13400 Rogers Drive, Rogers, MN

We are hiring in our Rogers MN location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Maintain the safety of both our customers and team members

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

What we’d like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

Weekly Pay

Benefits

• 401k Match