Truck Parts Support Specialist

Cal Pacific Truck Center; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cal Pacific Truck Center is seeking a customer-focused parts counter associate to assist both walk-in and phone customers. You’ll identify parts, research solutions, and provide friendly service, with curiosity to dig for answers and learn the parts side of the business.

Experience in customer service is required, and comfort working in a fast-paced shop is essential. This role emphasizes clear communication and teamwork with technicians and vendors to ensure accurate parts sourcing.

Qualifications

• Customer service experience required.
• Interest in parts or mechanical systems.
• Strong research and attention to detail.
• Clear, friendly communication.
• Ability to learn parts systems quickly.
• Comfort working in a fast-paced shop environment.

Responsibilities

• Assist customers at the counter and over the phone with parts inquiries.
• Research parts using catalogs, diagrams, vendor tools, and online resources.
• Provide accurate information, quotes, and order details.
• Coordinate with technicians and service advisors to source correct parts.
• Build strong relationships with repeat customers and vendors.
• Maintain organized work areas and accurate documentation.

Skills

Customer service

Parts interest

Research skills

Clear communication

Learn parts systems

Job description

Cal Pacific Truck Center is seeking a customer-focused parts counter associate to assist both walk-in and phone customers. You’ll identify parts, research solutions, and provide friendly service, with curiosity to dig for answers and learn the parts side of the business.

Experience in customer service is required, and comfort working in a fast-paced shop is essential. This role emphasizes clear communication and teamwork with technicians and vendors to ensure accurate parts sourcing.