Truck Parts Counter Specialist - Customer Focused

Kenworth Sales CO; Lewiston (ID); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Health and Dental insurance

FSAs with FLEX Card

Group Life Insurance

Short/Long Disability Insurance

Voluntary Life Insurance

Corporate Holidays

Paid Vacation & Personal Leave

401(k) with company match

Job summary

Kenworth Sales Company in Lewiston, ID is seeking a Parts Counter Representative to handle internal and external customer requests for parts purchases and to support service operations. Responsibilities include assisting customers, researching parts, processing invoices, quoting from service, inventory support, and delivering parts as needed.

The role requires English literacy, a high school diploma, and prior heavy-duty truck parts experience.

Qualifications

• Read, write and comprehend English instructions.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Operate warehouse forklift and complete formal training.
• Knowledge of bills of lading, freight bills, and parts for heavy/medium duty diesel trucks.
• Excellent organization and communication skills.

Responsibilities

• Assist customers with parts sales in person, by phone, and electronically.
• Research customer requests to determine correct parts.
• Create invoices or purchase orders based on stock availability.
• Provide quotes for parts from service departments and post approved parts to work orders.
• Monitor invoices, quotes, and will-call tickets for compliance.
• Assist with inventory, core returns, packing, and shipping.
• Maintain retail area, shelves, pricing, and parts bins.
• Deliver parts to customers as needed.
• Support annual parts inventory counts.
• Coordinate with Service to ensure parts availability for internal jobs.
• Collaborate with sales teams to meet customer needs for parts and services.
• Complete all required job-related training.

Skills

English literacy

Bilingual Spanish/English

Mechanical aptitude

Forklift operation

Basic computer skills

Organization & communication

Education

High School Diploma or Equivalent

Job description

Kenworth Sales Company in Lewiston, ID is seeking a Parts Counter Representative to handle internal and external customer requests for parts purchases and to support service operations. Responsibilities include assisting customers, researching parts, processing invoices, quoting from service, inventory support, and delivering parts as needed.

The role requires English literacy, a high school diploma, and prior heavy-duty truck parts experience.