Trip Support Specialist I - Aviation

World Fuel Services; Webster (TX); Remote; USD 54,415,000 - 65,904,000; Full time

Benefits offered by this job

Bonus potential

Job summary

World Fuel Services is seeking a Trip Support Specialist I to coordinate international and domestic flight operations, including permits, slots, and ground handling. You will support flight crews and customers, delivering timely updates and solutions in a fast-paced aviation environment.

The role emphasizes strong communication, organization, and attention to detail, with opportunities to learn flight planning, logistics, and customer service on a global scale.

Qualifications

• Bachelor's degree in Aviation or related field preferred.
• 0–2 years aviation experience or equivalent training.
• Strong customer service and communication skills.

Responsibilities

• Coordinate international and domestic flight operations and permits.
• Provide real-time flight following and operational updates.
• Prepare quotations and trip documentation.
• Coordinate with airports, government agencies, international vendors, and service providers.

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Attention to detail

Education

Bachelor's degree in Aviation or related field

Tools

Flight planning software

PPS8

Air Inc

Navblue

Microsoft Office Suite

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.Trip Support Specialist I - AviationLocation: Webster, TX (Remote)Schedule: 24/7 operation with rotating shifts, including nights, weekends, and holidaysCompensation: $19-$23/hour DOE + bonus potentialKeep Global Aviation MovingAt World Fuel, we support some of the world's most complex and demanding aviation operations. Every day, our team helps commercial, military, and business aviation customers execute missions across the globe by ensuring they have the permits, services, logistics, and operational support required for success.As a Trip Support Specialist I, you will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving.Whether supporting a business jet crossing multiple countries or assisting military and commercial flight operations, you'll help ensure every trip is executed safely, efficiently, and seamlessly.What You'll DoCoordinate Global Flight OperationsSupport international and domestic flight operations by arranging and managing:Airport ground handling servicesLanding and overflight permitsAirport slots and aircraft parkingCustoms, immigration, and regulatory requirementsHotel accommodations for flight crewsGround transportation arrangementsReal-time flight following and operational updatesDeliver Outstanding Customer ServiceServe as a primary point of contact for assigned customersBuild strong relationships through proactive communication and operational expertiseRespond quickly to schedule changes, operational challenges, and customer requestsEnsure trips are executed accurately and efficiently from planning through completionProvide solutions in time-sensitive situations while maintaining exceptional service standardsManage Aviation LogisticsCreate and maintain trip records within company operating systemsPrepare customer quotations, cost estimates, and operational documentationCoordinate with airports, government agencies, international vendors, and service providers worldwideTrack trip progress and proactively communicate updatesEnsure accurate operational and billing documentationSupport Flight Planning ActivitiesDepending on the customer segment supported, responsibilities may include:Assisting with flight planning and route analysisMonitoring weather conditions and operational impactsProviding weather briefing supportUtilizing flight planning platforms and aviation operational toolsCommunicating route, permit, and operational requirements to customers and crewsWhat We're Looking ForRequired QualificationsBachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred0-2 years of aviation industry experience, or equivalent aviation education and trainingStrong customer service and communication skillsExcellent organizational and time management abilitiesHigh attention to detail and accuracyAbility to prioritize multiple tasks in a fast-paced environmentStrong problem-solving and decision-making skillsComfortable working independently and collaboratively within a team environmentPreferred ExperienceExperience in one or more of the following areas is a plus:Flight planningFlight dispatch supportAirport operationsBusiness or corporate aviationCommercial aviation operationsMilitary aviation operationsGlobal trip supportAviation customer serviceWeather briefing servicesTechnical SkillsExperience with any of the following is preferred:PPS8Air Inc.NavblueMicrosoft Office SuiteFlight planning softwareAviation weather platformsAviation operational systemsWhat Makes You SuccessfulYou are someone who:Thrives in a dynamic, fast-paced operational environmentEnjoys solving complex logistical and operational challengesMaintains composure and professionalism under pressureCan effectively manage multiple trips and competing priorities simultaneouslyCommunicates clearly and confidently with customers and stakeholdersBuilds strong working relationships across teams and time zonesTakes ownership of customer outcomesDemonstrates exceptional attention to detail and follow-throughHas a passion for aviation and global operationsWhy Join World Fuel?Support global aviation operations.Work with commercial, military, and business aviation customers.Gain exposure to international flight operations.Develop expertise in trip support, flight planning, and aviation logistics.Join a collaborative team operating at the center of global aviation.#WFS#LI-JH1World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.