Trip Support Manager Part 135

Schubach Aviation; Carlsbad (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

Schubach Aviation in Carlsbad, CA is seeking an experienced Trip Support /135 Manager to lead our Trip Support team. This leadership role combines flight coordination, world-wide trip planning, and exceptional client service. You will build, mentor, and guide a high-performing team while staying hands-on with complex operations.

Hybrid work based on experience and location; location CRQ preferred. The ideal candidate has Part 135 expertise, international handling know-how, and a proven track

Qualifications

• 5+ years in Part 135 aviation, including trip support.
• 3+ years of team leadership experience.
• International handling experience (permits, customs, agents).
• Dispatcher's license preferred.
• Strong written and verbal communication; precise and professional.

Responsibilities

• Lead and mentor the Trip Support team, including hiring and scheduling.
• Build and maintain SOPs and workflows for the trip lifecycle.
• Ensure 135 Operational Control and FAA regulatory compliance.
• Own complex international trips: permits, customs, agencies, entry requirements.
• Flight follow and real-time disruption resolution for trips.
• Serve as senior liaison to owners, passengers, and internal teams.
• Review crew briefings and client itineraries for accuracy.
• Oversee cross-functional coordination between Trip Support, Flight Operations, Maintenance, and Accounting.
• Manage on-call coverage and continuous process improvement.

Skills

135 Leadership

Team management

International handling

Flight coordination

FAA regulations

Customer service

Trip management software

Problem solving

Tools

Aviation software

Job description

Location: CRQ (Carlsbad, CA) preferred

Hybrid available based on experience

Schedule: M-F with high level /managerial oversight of evening and weekend on-call operations.

Schubach Aviation is looking for an experienced Trip Support /135 Manager to take the reins of our Trip Support team. This is a leadership opportunity for an aviation professional who has mastered the art of flight coordination, customer support and international trip planning: someone ready to build, mentor, and lead a high-performing team while staying hands-on with the complex operations that keep our aircraft moving safely and seamlessly around the world.

The ideal candidate has both deep private aviation operational expertise and proven people leadership: someone who sets the standard for flawless service, holds the team to it every day, and represents Trip Support across the company.

Responsibilities

• Lead, train, and manage the Trip Support team, including hiring, onboarding, scheduling, and performance development
• Build and maintain team structure, SOPs, and workflows that ensure consistency, accountability, and operational excellence across the trip lifecycle
• Ensure compliance with 135 Operational Control functions, ensuring full compliance with company procedures and applicable FAA regulations
• Own escalated and high-complexity trips, including international planning: overflight and landing permits, customs and immigration documentation, handling agents, country-specific entry requirements, and coordination with US Customs and foreign authorities
• Actively flight follow and support the team in flight following, anticipating and resolving disruptions in real time
• Serve as a senior point of contact for aircraft owners and passengers, delivering white-glove service and stepping in on sensitive or high-profile trips
• Review and approve flight crew briefings and client itineraries for accuracy and professionalism
• Act as the primary cross-functional liaison between Trip Support, Flight Operations, Maintenance, and Accounting
• Manage and occasionally participate in on-call coverage, ensuring the team is properly staffed and supported around the clock
• Lead the team through irregular operations, weather diversions, and last-minute changes with composure and sound judgment
• Monitor team performance, identify training gaps, and drive continuous improvement in processes and documentation

What You Bring

• Proven experience leading a team in a Part 135 operational environment
• Strong command of international aviation handling: permits, customs, handling agents, and country-specific requirements
• Exceptional written and verbal communication skills; you write and speak with precision and professionalism
• High interpersonal intelligence and the ability to build trust with clients, crew, and team members alike
• Ability to manage multiple complex trips and competing priorities without dropping details
• Deep familiarity with aviation operations software and trip management platforms
• A proactive, solutions-oriented mindset, you bring answers, not just problems
• Calm under pressure with strong judgment on when and how to elevate
• Demonstrated ability to build and improve team processes, training programs, and documentation

Experience Required

• 5+ years in Part 135 aviation, including flight coordination and international trip support
• 3+ years experience leading or managing a team
• Demonstrated international handling experience (permits, customs, foreign handling agents)
• Dispatcher's license preferred

Salary: $100000 - $135000 per year