Tribal Family Services Case Manager

Ketchikan Indian Corporation; Ketchikan (AK); On-site; USD 50,000 - 75,000; Full time

Job summary

Paycom - ATS is seeking a Tribal Family Services Case Manager in Ketchikan, AK to provide culturally responsive case management and family support under ICWA and OCS guidance. The role focuses on reunification goals, advocacy, and parenting education within a tribal context.

The position requires a Bachelor's degree in Social Work (pref.) and at least six years in related areas, with strong documentation and confidentiality skills.

Qualifications

• Bachelor's degree in Social Work or related field is preferred.
• Minimum six years of experience in child welfare, ICWA, or related family services.
• Strong skills in case management, documentation, and advocacy.

Responsibilities

• Provide case management, advocacy, and support to Tribal families.
• Develop culturally responsive service and safety plans with OCS and ICWA staff.
• Coordinate and monitor supervised visitation and exchanges.
• Conduct family assessments and identify resources and referrals.
• Maintain accurate, confidential case documentation.
• Facilitate culturally informed parenting classes.
• Collaborate with Tribal programs, partners, and OCS to support family well‑being.
• Assist with program reporting, data collection and compliance.
• Participate in trainings and community meetings.

Skills

Case management

Documentation

Confidentiality

Communication

Cultural competency

Education

Bachelor's degree in Social Work

Job description

Job Details: Job Location: 3050 5th Ave - Ketchikan, AK 99901-5773, Position Type: Regular Full-Time, Salary Range: $24.06 - $36.09 Hourly, Job Shift: Varies, Job Category: Social Services, Position Summary

The Tribal Family Services Case Manager provides case management and family support services to children and families involved with, or at risk of involvement with, the Indian Child Welfare Act (ICWA) and Alaska Office of Children's Services (OCS). This position helps families achieve reunification goals through culturally responsive, strength-based service planning, supervised visitation services, family advocacy, and parenting education.

Key Responsibilities

• Provide case management, advocacy, and support services to Tribal families.
• Develop culturally responsive service and safety plans in collaboration with OCS and ICW staff.
• Coordinate and monitor supervised visitation and supervised exchange services.
• Conduct family assessments and identify needed resources and referrals.
• Maintain accurate, timely, and confidential case documentation.
• Facilitate culturally informed parenting classes such as Motherhood is Sacred and Fatherhood is Sacred.
• Collaborate with Tribal programs, community partners, and OCS to support child and family well‑being.
• Assist with program reporting, data collection, and compliance requirements.
• Participate in trainings, community meetings, and ongoing professional development.

Preferred Knowledge & Skills

• Knowledge of ICWA, child welfare systems, victim advocacy, and family services.
• Strong case management, assessment, and documentation skills.
• Ability to maintain confidentiality and work independently.
• Excellent communication, organizational, and problem-solving abilities.
• Commitment to cultural competency and serving Tribal communities.

Why Join Our Team?

• Make a meaningful impact on children and families in the community.
• Work in a collaborative, culturally focused environment.
• Help strengthen Tribal families through advocacy, education, and support services.

Qualifications: Education

Bachelor's degree in Social Work or a related field preferred.

Experience

• Minimum six (6) years of experience in one or more of the following areas:
  • Child welfare or Indian Child Welfare
  • Victim services
  • Probation or court services
  • Supervised visitation and supervised exchange programs
  • Volunteer recruitment, training, and supervision
  • Case management and family support services

Equivalent combinations of education and experience may be considered.

Licenses & Certifications

• Valid Alaska Driver's License with acceptable driving record.
• CPR certification required within six months of hire.