Triage Specialist-RN (Day Shift)- Care Navigation

Central Ohio Primary Care Physicians, Inc.; Westerville (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full Time/Benefits Eligible

Job summary

Central Ohio Primary Care Physicians, Inc. in Westerville, OH is seeking a Triage Specialist-RN (Day Shift) to conduct telephone nursing triage and coordinate patient care within a care-navigation team.

The role requires a BSN, an active Ohio RN license, and 2+ years of RN experience in hospital or medical practice settings. Telephonic triage experience is preferred; hybrid work schedule with standard clinic hours.

Qualifications

• Bachelor's degree in Nursing required.
• Active and unrestricted RN license in Ohio required.
• Minimum 2 years RN experience in hospital or medical practice.
• Telephonic nursing triage experience preferred.

Responsibilities

• Conduct thorough telephonic nursing triage for acute and chronic medical complaints.
• Navigate multiple electronic platforms to assess health concerns, chart, and schedule appointments.
• Document nursing triage notes in the EHR for clear documentation.
• Document call details for department data tracking and reporting.
• Identify and address patient care gaps.
• Collaborate with COPC staff, offices, and physicians to deliver high-quality care.

Skills

Active listening

Communication skills

Documentation skills

Customer service mindset

Team collaboration

Electronic Health Records

Microsoft Excel

Education

Bachelor's degree in Nursing

Active and unrestricted RN license in Ohio

2 years RN experience in hospital/medical practice

Telephonic triage experience (preferred)

Tools

EPIC EHR

Job description

Triage Specialist-RN (Day Shift)- Care Navigation

Job Category: Ancillary

Requisition Number: TRIAG005327

• Full-Time
• Hybrid

Locations

Showing 1 location

Westerville, OH, USA

Description

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

• Full Time/Benefits Eligible
• Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
• Westerville, OH

Essential Functions and Responsibilities:

• Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
• Navigate multiple electronic platforms to assess current health complaint, patients' electronic chart, PCP appointment scheduling, and ancillary center scheduling.
• Document nursing triage notes into the EHR system for clear and concise documentation.
• Document phone call details in tracking system for department data tracking and collection.
• Assess, identify, and close patient care gaps.
• Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.

Qualifications:

Education, Licensures & Certifications

• Required: Bachelor's degree in Nursing
• Required: Active and unrestricted registered nurse license in the state of Ohio
• Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
• Preferred: Experience in telephonic nursing triage

Knowledge, Skills & Abilities

• Exceptional active listening, communication, and documentation skills
• Excellent customer service skills, and mind-set
• Ability to work on a team and display a positive attitude
• Ability to adapt to department growth, expansion, and policies/ procedures
• Ability to offer flexible work hours, including the ability to work weekend hours
• Basic knowledge of Microsoft Office Programs, such as Excel
• Proficient knowledge of electronic health records
• Excellent listening, communication and documentation skills
• Proficient in clinical practice protocols and telemedicine patient care
• Strong knowledge of medical terminology
• Excellent relationship building skills
• Possesses customer service-oriented mindset

Equal Opportunity Employer
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