Triage Specialist

General Dynamics IT; United States; Remote; USD 71,000 - 86,000; Full time

Job summary

General Dynamics IT seeks a Triage Specialist to support a federal agency by receiving, reviewing, and directing incident reports to the appropriate contact. The role operates 100% remotely in a small team with weekend/holiday coverage and requires the ability to work independently in a remote environment.

Qualifications include a BA/BS in a relevant field and at least 4 years of related experience, experience in case management or social services, and proficiency with Excel for data analysis.

Qualifications

• Excellent organizational skills and attention to detail.
• Ability to work independently and to collaborate with team members in a remote environment.
• Experience with data analysis using Microsoft Excel is preferred.
• BA/BS degree in a relevant field with at least 4 years of related experience.

Responsibilities

• Monitor a shared incident response inbox with team members for timely response and incident elevation.
• Analyze each incoming incident per federal policies to ensure proper routing to the point of contact.
• Provide technical assistance to correct and resubmit incident reports per policy.
• Create shift reports and prep team for inbox coverage transitions.
• Catalog and file incidents following policies and SOPs.
• Maintain a tracking system for reported incidents and perform data quality assurance.

Skills

Organizational skills

Attention to detail

Independent work

Remote collaboration

Education

BA/BS degree in a relevant field

Tools

Microsoft Excel

Job description

Job Description

The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.

Position Duties

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.
• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.
• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.
• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.
• Catalog and file incidents in keeping with policies and standard operating procedures.
• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.
• Perform data analysis to identify trends in incident reporting.
• Provide reports on inbox activity on regular and as needed bases.
• Other duties as assigned.

Qualifications

• BA/BS degree in a relevant field with at least 4 years of related experience.
• Experience in case management, child welfare, or social work required.
• Excellent organizational skills and attention to detail.
• Ability to work independently and to collaborate with team members in a remote environment.
• Experience utilizing Microsoft Excel and performing basic data analysis preferred.

Additional Requirements

• Must be able and willing to work weekends and some holidays.
• This position requires an existing Public Trust or the ability to obtain one.
• This position is 100% remote.

#MSStalent

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals. Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $70,658 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

T elecommuting Options

Remote

Work Location

Any Location / Remote

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against