Triage & Root Cause Analysis Engineer

Eagle Technology Competence, LLC.; Auburn Hills (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Eagle Technology Competence, LLC. is seeking a Triage & Root Cause Analysis Engineer to resolve infotainment and connectivity issues. The role involves triaging incoming problems, reproducing failures in various environments, and analyzing software logs to identify root causes.

The ideal candidate has a Bachelor's degree, strong automotive software diagnostics experience, and at least 3 years in automotive roles. This position is key to enhancing product reliability and customer satisfaction.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field.
• Experience reading and analyzing embedded or automotive software logs; scripting or development background strongly preferred.
• 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
• Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU diagnostics.

Responsibilities

• Triage incoming issues from field reports and translate symptoms into reproducible failure modes.
• Reproduce issues in production vehicles; validate SW level and vehicle configuration.
• Validate issue conditions and confirm scope before escalation.
• Group issues to identify systemic root causes; prioritize investigations.
• Capture and analyze CAN/LIN/Ethernet traces and application logs.
• Leverage software knowledge to debug application-level and OS-level software logs.
• Ensure traceability to SW versions and vehicle architecture; correlate warranty claims.
• Verify log integrity and completeness prior to reproduction activities.
• Lead technical analysis of returned infotainment/connectivity ECUs.
• Apply root cause identification methodologies and document reproduction steps.

Skills

Reading and analyzing embedded or automotive software logs

Scripting or development

Automotive development, validation, or vehicle-level investigation

Hands-on experience with vehicles and diagnostics

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field

Job description

The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement — operating at the center of Warranty Issue execution in both war room and hands-on engineering environments.

Key Responsibilities

• Triage incoming issues from field reports, customer verbatims, internal fleets, and validation findings; translate symptoms into reproducible failure modes.
• Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level, vehicle config, and variant coding.
• Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope and severity before escalation.
• Group issues by customer symptom to identify systemic root causes; correlate warranty claims with internal fleet data to prioritize investigations.
• Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs, Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
• Leverage software development knowledge to parse, interpret, and debug application-level and OS-level software logs; identify code-level failure signatures.
• Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty claims, IDS complaints, and returned parts behavior across programs.
• Verify log integrity and completeness; ensure correct logging configurations are enabled prior to reproduction activities.

3- Returned Parts Analysis

• Lead technical analysis of returned infotainment/connectivity ECUs: extract logs, validate SW/config levels, perform hardware inspection and electrical validation.
• Compare failed units to known-good; coordinate supplier failure analysis; determine root cause category (HW defect, SW defect, integration/config, or environmental).

4- Structured Root Cause Identification

• Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans and validate root cause with reproducible evidence.
• Define corrective action validation requirements; ensure closure criteria are met; identify recurrence risks pre- and post-SOP.
• Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams; participate in triage meetings, ride-and-drives, and investigation sessions.
• Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate issue categorization, tagging, and evidence traceability.
• Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or related field.
• Experience reading and analyzing embedded or automotive software logs; scripting or development background strongly preferred.
• 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
• Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU diagnostics.