Pre-Production Infotainment Program Manager - Auburn Hills, MI

Eagle Technology Competence, LLC.; Auburn Hills (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

Eagle Technology Competence, LLC. in Auburn Hills, MI seeks a Pre-Production Infotainment Program Manager to lead cross-functional resolution of critical infotainment issues impacting launch readiness, production stability, and customer experience.

You will head the Infotainment Program War Room, drive rapid issue identification and containment, coordinate with software, hardware, validation, and manufacturing teams, and report progress to executive leadership.

Qualifications

• Bachelor’s degree in computer science, computer engineering, electrical engineering, or related field.
• 10+ years in embedded systems with Android infotainment experience, including architecture/management exposure.
• Experience leading cross-functional infotainment programs and issue resolution.

Responsibilities

• Lead Infotainment Program War Room to resolve launch, production, and customer-impacting issues.
• Coordinate resolution across software, hardware, validation, manufacturing, and suppliers.
• Perform structured root-cause analysis using 8D, 5 Whys, and FMEA.
• Collaborate with DREs, DSEs, software teams, and vehicle program teams to close issues.
• Establish prioritization/escalation processes for high-severity blockers.
• Track status, risk, and closure plans for executive leadership.

Skills

Infotainment architecture

CAN/LIN/Automotive Ethernet

UDS diagnostics

OTA update systems

Data-driven investigations

Root cause analysis

Executive communication

Education

Bachelor's degree in computer science, computer engineering, electrical engineering

Tools

Bench/HIL/VHIL setup

ECU log extraction

Diagnostic tools

Job description

Location: Auburn Hills, MI
Type: Onsite
September 17, 2026

Position Summary

The Pre-Production Infotainment Program Manager is responsible for leading the cross- functional resolution of critical infotainment system issues impacting vehicle launch readiness, production stability, and customer experience. This role drives rapid issue identification, root cause analysis, containment, and corrective action execution across the infotainment ecosystem, ensuring alignment between engineering, validation, suppliers, manufacturing, and program leadership.

The position serves as the central point of leadership for the Infotainment Program War Room, accelerating issue resolution and ensuring high-visibility launch risks are managed with urgency, discipline, and executive transparency.

Core Responsibilities

• Lead the “IVI only” Infotainment Program War Room, driving rapid cross-functional alignment and execution to resolve critical launch, production, and customer-impacting infotainment Issues
• Coordinate issue resolution across engineering meta-functions includingsoftware, hardware, systems engineering, validation, vehicle integration, manufacturing, supplier quality, and connected services
• Drive structured root cause analysis and corrective action development using established problem-solving methodologies (8D, 5 Whys, Fishbone, FMEA, fault tree analysis)
• Partner withDesign Release Engineers (DREs), Design Systems Engineers (DSEs), software engineering teams, validation organizations, Tier 1 suppliers, and vehicle program teams to ensure timely issue closure
• Establish clear prioritization and escalation processes for high-severity launch blockers, customer-critical defects, and production disruptions
• Track and communicate issue status, risk assessments, closure plans, and escalation needs to executive leadership through regular war room governance
• Ensure effective containment actions are implemented to protect launch timing, production continuity, and customer satisfaction while permanent corrective actions are developed
• Drive issue management across the full infotainment ecosystem.
• Support launch readiness reviews, issue triage, technical deep dives, and executive escalation forums
• Interface directly with Tier 1 suppliers and internal software organizations to drive accountability, recovery plans, and rapid execution
• Monitor key quality and launch performance metrics including defect trends, issue aging, containment effectiveness, warranty indicators, and production impacts
• Drive continuous improvement in war room operating processes, issue escalation governance, and cross-functional execution effectiveness.

Critical Skills Required

Advanced System-Level Expertise

• Deep understanding of infotainment and connectivity architecture
• Strong knowledge of CAN, LIN, Automotive Ethernet, UDS diagnostics
• Understanding of OTA update systems and software flashing processes
• Ability to distinguish hardware vs. software vs. integration root causes

Data-Driven Investigation Capability

• Strong ability to correlate large data sets to customer impact
• Comfortable working with incomplete or ambiguous field data
• Strong analytical mindset under time pressure

Hands-On Technical Competence

• Vehicle instrumentation and debugging
• Bench/HIL/VHIL setup and troubleshooting
• Returned ECU log extraction and validation
• Electrical fundamentals and diagnostic tools

Education & Experience

• Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering or related field required
• Must have overall 10+ years of experience in Embedded system, and minimum 5 years of experience in Android infotainment system out of which at least 2 years as experience as an architect or technical manager.