Triage RN: Telephone Care & Care Coordination

MaineGeneral Health System; Augusta (ME); On-site; USD 47,000 - 82,000; Full time

Benefits offered by this job

Health benefits including medical

Dental benefits

Vision benefits

Wellness programs

Earned time off

Parental leave

403(b) retirement plan with company-m

Tuition reimbursement

Career development opportunities

Student loan assistance

Disability insurance

Job summary

MaineGeneral Health System is hiring a Triage Registered Nurse (RN) to join our Family Medicine Institute Practice in Augusta. The role focuses on patient access, safety, and continuity of care, coordinating care and providing timely telephone triage to guide patients to appropriate services.

The RN will support appointment coordination, manage chronic conditions, and respond to urgent patient needs, contributing to a positive, comprehensive care experience for our community.

Qualifications

• Active Maine RN licensure or ability to obtain same in a timely fashion.
• 1 year of RN experience preferred.
• Previous practice experience, helpful.
• Strong assessment skills, especially over the phone.
• Excellent teamwork, communication, and collaboration skills.
• Proven and demonstrated critical thinking skills.
• Ability to react calmly, objectively, and effectively in emergencies.

Responsibilities

• Plans, implements, and evaluates patient care plans based on patient assessment to optimize outcomes and maximize available resources. Monitors, records, and communicates patient condition as appropriate.
• Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.
• Takes calls from patients/caregivers requesting assistance. Provides advice, referrals, and patient education. For symptomatic patients determines the necessity and type of care needed and advises caller regarding appropriate care.
• Performs administrative duties to coordinate patient care, including data collection, answering phones, scheduling tests/procedures and appointments, calling in prescriptions, determining insurance coverage, and billing and receiving payments.

Skills

RN licensure

Telephone assessment

Teamwork & communication

Critical thinking

Emergency response

Job description

MaineGeneral Health System is hiring a Triage Registered Nurse (RN) to join our Family Medicine Institute Practice in Augusta. The role focuses on patient access, safety, and continuity of care, coordinating care and providing timely telephone triage to guide patients to appropriate services.

The RN will support appointment coordination, manage chronic conditions, and respond to urgent patient needs, contributing to a positive, comprehensive care experience for our community.