Triage RN — Patient Access & Education

Piedmont Healthcare Corporate; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Piedmont Healthcare Corporate in the United States seeks an RN to triage patient inquiries from a contact center, delivering timely, accurate assessments and documentation. The role operates within nursing scope and supports scheduling and patient education.

Ideal candidates have active RN licensure (GA or multi-state) and 3 years of nursing experience, preferably in ER/ICU or cardiovascular settings, with familiarity in EPIC/EMR systems and fast-paced environments.

Qualifications

• Graduate of an accredited school of nursing with active RN licensure (GA or multi-state).
• Minimum of three years of professional nursing experience, preferably in ER, critical care, or cardiovascular settings; triage by phone preferred.
• Proficient computer literacy with EPIC/EMR and ability to multitask in a fast-paced environment.

Responsibilities

• Triage requests promptly, providing accurate documentation within the contact center.
• Schedule patient visits and educate on patient care, medications, prevention, diet, and exercise.
• Serve as a clinical resource to non-clinical contact center staff.
• Maintain accurate, concise medical records in compliance with guidelines.

Skills

Phone triage experience

EMR/EPIC proficiency

Education

RN licensure (GA or multi-state)

Tools

EPIC/EMR

Job description

Piedmont Healthcare Corporate in the United States seeks an RN to triage patient inquiries from a contact center, delivering timely, accurate assessments and documentation. The role operates within nursing scope and supports scheduling and patient education.

Ideal candidates have active RN licensure (GA or multi-state) and 3 years of nursing experience, preferably in ER/ICU or cardiovascular settings, with familiarity in EPIC/EMR systems and fast-paced environments.