Patient Connection Triage RN

Piedmont Healthcare; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Piedmont Healthcare is seeking a skilled RN to provide triage, documentation, and coordination in our ambulatory practice contact center. Under supervision of the RN Patient Scheduler Manager, you will evaluate patient needs, perform triage, and schedule visits while adhering to nursing standards and physician protocols.

You will educate patients on care, medications, preventive services, and healthy lifestyle choices, acting as a clinical resource to both clinical and non-clinical staff.

Qualifications

• Graduate of an accredited school of nursing (RN).
• Professional nursing license required.
• Phone triage experience preferred.
• Computer literate with knowledge of EPIC and EMR preferred.
• Ability to multi-task in a high-paced environment with strong organizational skills and attention to detail.

Responsibilities

• Provide triage response and documentation according to nursing standards and physician protocols.
• Evaluate patient needs and schedule visits as needed.
• Coordinate with clinical team in the ambulatory practice.
• Educate patients on care, medications, preventive services, diet and exercise.
• Serve as a clinical resource to non-clinical staff.

Skills

Phone triage

EPIC/EMR

Multi-tasking

Prioritization

Communication

Education

RN degree

Tools

EPIC

EMR

Job description

Overview

Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel.

Responsibilities

Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel.

Qualifications

Education

Graduate of an accredited school of nursing Required

Work Experience

3 years of professional nursing experience preferably in an ER, Critical Care and or Cardiovascular medical practice setting Required

Phone triage experience Preferred

Computer literate with the knowledge of EPIC and EMR Preferred

Ability to multi-task in a high paced environment with good organizational skills, attention to detail and ability to prioritize Required

Licenses and Certifications

RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure Required

BCLS - Basic Life Support Required

Business Unit : Company Name Piedmont Healthcare Corporate