Pt Connection Triage RN-PRN (Fully Remote)

Piedmont Healthcare Corporate; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Piedmont Healthcare Corporate in the United States seeks an RN to triage patient inquiries from a contact center, delivering timely, accurate assessments and documentation. The role operates within nursing scope and supports scheduling and patient education.

Ideal candidates have active RN licensure (GA or multi-state) and 3 years of nursing experience, preferably in ER/ICU or cardiovascular settings, with familiarity in EPIC/EMR systems and fast-paced environments.

Qualifications

• Graduate of an accredited school of nursing with active RN licensure (GA or multi-state).
• Minimum of three years of professional nursing experience, preferably in ER, critical care, or cardiovascular settings; triage by phone preferred.
• Proficient computer literacy with EPIC/EMR and ability to multitask in a fast-paced environment.

Responsibilities

• Triage requests promptly, providing accurate documentation within the contact center.
• Schedule patient visits and educate on patient care, medications, prevention, diet, and exercise.
• Serve as a clinical resource to non-clinical contact center staff.
• Maintain accurate, concise medical records in compliance with guidelines.

Skills

Phone triage experience

EMR/EPIC proficiency

Education

RN licensure (GA or multi-state)

Tools

EPIC/EMR

Job description

• Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation.
• Evaluates patient needs and performs triage within the contact center setting, operating within the scope of nursing practice.

Key Responsibilities:

• Maintains accurate and concise documentation within medical records, ensuring compliance with all guidelines.
• Schedules patients for visits and provides education on patient care, medications, preventative services, diet, and exercise.
• Acts as a clinical resource to all non-clinical connection center personnel.

Qualifications:

• Graduate of an accredited school of nursing and current RN licensure in Georgia or multistate.
• Three years of professional nursing experience, preferably in ER, critical care, or cardiovascular settings; phone triage experience preferred.
• Computer literacy with EPIC and EMR plus ability to multitask in a fast-paced environment.

Piedmont Healthcare is a comprehensive healthcare system serving patients across Georgia. It operates as a large corporate organization supporting multiple ambulatory practices and contact center operations with a focus on patient-centered care.