Triage Nurse (32062)

The Specialty Alliance; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

GI Alliance is seeking an experienced Triage Nurse in Texas to support patient assessments and needs via the phone line. The role collaborates with providers to ensure high-quality care while complying with HIPAA and regulatory standards.

Responsibilities include prioritizing triage requests, scheduling physician visits, documenting thoroughly, and delivering patient education as needed. A valid RN license and an Associate's degree are required, with preferred one year of triage experience.

Qualifications

• Associates degree in nursing and an active RN license in good standing.
• One year triage experience preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Schedules patients with physicians during office hours.
• Maintains HIPAA-compliant documentation and patient privacy.
• Communicates with staff and patients respectfully.
• Delivers patient education as prescribed by the Provider and/or Group policy.
• Serves as a clinical resource and role model for staff.

Skills

Triage nursing

Phone support

Documentation

HIPAA compliance

Patient education

Education

Associate's degree in nursing

RN license active

Tools

EMR software

MS Office

Job description

GI Alliance is seeking an experienced Triage Nurse.

Duties of this position include, but are not limited to, the following:

Position purpose

Triage Nurse will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.
• Talks directly to patients on the telephone to schedule patients to their physician during office hours.
• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
• Arranges appointments for patients who need to see a physician. Consults with physician as needed.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Serve as a clinical resource and professional role model for other staff.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Communicates respectfully with staff, consultants, and patients.
• Performs other duties as assigned.

Qualifications

Qualifications

Education

Associates degree in nursing. Active and valid nursing license in good standing from the state the practice is located in.

Experience

One (1) year triage experience preferred.

Additional Qualifications

N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
• Patient-minded focus
• Team player

Equipment Operated

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment

This job operates in professional office environments.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran