Triage Nurse

Brandywine Urology; New Castle (DE); On-site; USD 52,000 - 78,000; Full time

Job summary

Brandywine Urology is seeking a capable clinical support professional to manage incoming calls and nurse visit duties. You will triage and document patient information, coordinate with physicians, and handle prescriptions and prior authorizations in an EMR environment.

The role includes preparing exam rooms, performing non-invasive procedures, and assisting with injections under physician guidance. On-site work in a clinical setting with focus on patient care.

Qualifications

• Experience handling clinical phone calls.
• Accurate documentation of patient information.
• Ability to communicate information on behalf of physicians to patients.

Responsibilities

• Triage and document all incoming clinical phone calls.
• Communicate information on behalf of physicians to patients to relay instructions.
• Handle emergency appointment scheduling or forward to the scheduler.
• Return patient phone calls promptly.
• Document all patient care communications in the chart.
• Communicate pharmacy directory updates with the EMR Coordinator.
• Obtain prior authorizations for medications and durable medical equipment.
• Handle prescriptions via EMR and verify prior disbursement to patient.
• Obtain urine cultures when part of nurse visits.
• Prepare exam rooms and patients for procedures.
• Perform non-invasive procedures (e.g., bladder scans, UA, uroflows).
• Perform voiding trials and teach self-catheterization as needed.
• Administer injections (testosterone, Eligard/Lupron, Firmagon, among others).
• Perform procedures within RN/MA scope as directed when staff is unavailable.
• Instill bladder treatments (e.g., BCG, Valstar) for bladder cancer treatment.
• Set up, monitor, and discontinue IV infusions if certified.
• Ensure sterilization and waste disposal per OSHA standards.
• Maintain clean, aseptic exam rooms and labs.
• Report equipment malfunctions to Clinical Coordinator.

Skills

Phone triage

Medical documentation

Communication with physicians

Tools

EMR system

Job description

This position is primarily responsible for all incoming clinical phone calls to the office and nurse visits.

ESSENTIAL DUTIES & RESPONSIBILITIES

(Other duties may be assigned as it pertains to the role by your manager or supervising staff)

Telephone/Documentation

• Triage and document all incoming clinical phone calls
• Communicate information on behalf of physicians to patients as directed
• Handle emergency appointment scheduling or send to employee who maintains physician schedule
• Return phone calls to patient in a timely manner.
• Document ALL COMMUNICATION regarding patient care in patient chart

Pharmacy and Prescriptions

• Communicates pharmacy directory updates with EHR Coordinator
• Contact pharmaceutical representatives for sample medications
• Obtain prior authorizations for medications and durable medical equipment
• Handle new, renewal, and/or refill prescriptions for providers via EMR system and checking all prior disbursement to patient

Nurse Visits

• Obtains urine culture as determined by visit
• Prepares exam room and patients for procedures
• Performs non-invasive procedures such as bladder scans, UA, uroflows, etc.
• Perform Voiding Trials, teaching self-catheterization when necessary.
• Perform injections including testosterone, Eligard/Lupron, Firmagon amongst others
• Trained and Performs all procedures that are within the scope of a RN/MA and as directed by the physician when procedure room staff is out of the office.
• Instills bladder treatments such as BCG and Valstar for bladder cancer treatment
• Performes SP tube changes, and catheter changes
• Set up and monitors, and discontinues IV infusions, if certified
• Administers proper sterilization techniques with equipment and medical waste
• Maintains clean and aseptic exam rooms and other areas, such as the laboratory station and restrooms in compliance with OSHA standards
• Reports all equipment malfunctions to Clinical Coordinator