Triage Nurse

Brandywine Urology Consultants; Christiana Acres (DE); On-site; USD 35,000 - 48,000; Full time

Job summary

Brandywine Urology Consultants is seeking a role focused on managing incoming clinical phone calls and coordinating nurse visits. You will triage calls, document information, and relay details to physicians to ensure timely patient care.

This position supports disability/FMLA form completion and helps maintain accurate patient records. Responsibilities include scheduling emergencies, returning patient calls promptly, and handling pharmacy and prescription-related tasks as part of the care team.

Responsibilities

• Triage and document all incoming clinical phone calls
• Communicate information on behalf of physicians to patients as directed
• Handle emergency appointment scheduling or send to staff responsible for physician scheduling
• Return phone calls to patient in a timely manner
• Document all communication regarding patient care in the patient chart
• Complete disability/FMLA forms
• Obtain and relay information related to patient care as needed
• Assist with nursing visits and related procedures as directed by physicians

Job description

SUMMARY:

This position is primarily responsible for all incoming clinical phone calls to the office and nurse visits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Core duties and responsibilities include the following:

(Other duties may be assigned as it pertains to the role by your manager or supervising staff)

Telephone/Documentation

• Triage and document all incoming clinical phone calls
• Communicate information on behalf of physicians to patients as directed
• Handle emergency appointment scheduling or send to employee who maintains physician schedule
• Return phone calls to patient in a timely manner.
• Document ALL COMMUNICATION regarding patient care in patient chart
• Complete disability/FMLA forms

Pharmacy and Prescriptions

• Communicates pharmacy directory updates with EHR Coordinator
• Contact pharmaceutical representatives for sample medications
• Obtain prior authorizations for medications and durable medical equipment
• Handle new, renewal, and/or refill prescriptions for providers via EMR system and checking all prior disbursement to patient

Nurse Visits

• Obtains urine culture as determined by visit
• Takes vital signs
• Prepares exam room and patients for procedures
• Performs non-invasive procedures such as bladder scans, UA, uroflows, etc.
• Perform Voiding Trials, teaching self-catheterization when necessary.
• Perform injections including testosterone, Eligard/Lupron, Firmagon amongst others
• Trained and Performs all procedures that are within the scope of a RN/MA and as directed by the physician when procedure room staff is out of the office.
• Instills bladder treatments such as BCG and Valstar for bladder cancer treatment
• Performs SP tube changes, and catheter changes
• Set up and monitors, and discontinues IV infusions, if certified
• Administers proper sterilization techniques with equipment and medical waste
• Maintains clean and aseptic exam rooms and other areas, such as the laboratory station and restrooms in compliance with OSHA standards
• Reports all equipment malfunctions to Clinical Coordinator

Job Type: Full-time