Triage Engineer - Infotainment Perimeter

ALTEN Technology USA; Auburn Hills (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

ALTEN Technology USA seeks an Infotainment Triage Engineer to investigate and prioritize software and hardware issues affecting vehicle infotainment systems. You will work across QNX, Android-based platforms, connectivity, CAN, and cloud services, ensuring rapid issue resolution and high-quality customer experiences.

The role involves cross-functional collaboration with architects, validation teams, and suppliers in a fast-paced automotive environment, with a focus on diagnostics,

Qualifications

• Bachelor's degree in electrical engineering, computer science, or software engineering.
• 3+ years in automotive embedded systems, infotainment, or software integration.
• Experience with QNX, Android Automotive, OTA updates, and automotive networks.

Responsibilities

• Analyze and prioritize infotainment issues reported by validation, integration, suppliers, and customers.
• Perform initial root cause investigations and determine defect ownership.
• Review logs, traces, and diagnostic information; reproduce issues in bench/vehicle environments.
• Support defect tracking, escalation, and issue triage during development and launches.

Skills

Infotainment platforms

QNX

Embedded Linux

CAN/CAN FD

Ethernet

Troubleshooting

Education

Bachelor's degree in Electrical Engineering / Computer Science / Software Engineering

Tools

CANoe

Vehicle Spy

Wireshark

Jira

Confluence

ADB

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Position Summary

• The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems.
• This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases.
• The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services.
• The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.

Key Responsibilities

• Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
• Perform initial root cause investigations and determine ownership of defects.
• Review logs, traces, system dumps, and diagnostic information.
• Reproduce issues in bench and vehicle environments.
• Support defect tracking and escalation processes.
• Manage critical issue prioritization during vehicle development and launch phases.

Issue Triage & Investigation

• Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
• Perform initial root cause investigations and determine ownership of defects.
• Review logs, traces, system dumps, and diagnostic information.
• Reproduce issues in bench and vehicle environments.
• Support defect tracking and escalation processes.
• Manage critical issue prioritization during vehicle development and launch phases.

Technical Troubleshooting

• Investigate issues related to:
• Infotainment systems
• QNX-based platforms
• Multimedia applications
• Navigation systems
• Connectivity services
• Voice recognition systems
• Bluetooth, Wi-Fi, USB, and smartphone integration
• Apple CarPlay and Android Auto
• Over-the-Air (OTA) updates
• Telematics and cloud services
• Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.

Communication Networks & Connectivity

• Analyze vehicle communication issues involving:
• CAN
• CAN FD
• Ethernet
• LIN
• SOME/IP
• DoIP
• Diagnostic communication protocols
• Support investigation of communication between:
• Head Unit
• Telematics Control Unit (TCU)
• Gateway Modules
• Perform diagnostic activities using OEM and industry-standard tools.
• Analyze:
• DTCs
• CAN logs
• Network traces
• QNX system logs
• Performance traces
• Support UDS and DoIP diagnostic activities.
• Validate software fixes and corrective actions.

Cross-Functional Collaboration

• Coordinate with:
• System architects
• Integration teams
• Validation teams
• Program management
• Connectivity and cloud teams
• Ensure clear communication of issue status, technical findings, and risk assessments.
• Develop troubleshooting guides and triage procedures.
• Improve issue detection and diagnosis efficiency.
• Support lessons learned and root cause prevention activities.
• Contribute to quality and reliability improvements across infotainment programs.

Required Qualifications

• Education
• Bachelor's Degree in:
• Electrical Engineering
• Computer Science
• Software Engineering
• Related technical discipline

Experience

• 3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
• Experience with automotive development processes and issue tracking systems.

Technical Skills

• Infotainment Platforms
• QNX
• Embedded Linux (preferred)
• Vehicle infotainment architectures

Automotive Communications

• CAN
• CAN FD
• Ethernet
• LIN
• UDS
• DoIP
• SOME/IP

Diagnostic & Analysis Tools

• CANoe
• Vehicle Spy
• Wireshark
• ADB
• Jira
• Confluence

Connectivity & Networking

• TCP/IP
• Wi-Fi
• Bluetooth
• Cloud-connected services
• Internet communication protocols
• Root Cause Analysis (RCA)
• 5 Why Analysis
• Fault Isolation

Software Knowledge

• Embedded software architecture
• Middleware concepts
• Software integration processes
• Release management principles

Preferred Qualifications

• Experience with Client infotainment platforms.
• Knowledge of Android Automotive application framework.
• Experience with QNX SDP environment.
• Knowledge of OTA update systems.
• Experience with cybersecurity concepts in connected vehicles.
• Understanding of telematics and connected services architecture.
• Familiarity with Agile development methodologies.
• Experience supporting vehicle launches.
• Strong analytical and problem-solving skills.
• Ability to rapidly assess technical issues and determine ownership.
• Excellent troubleshooting and debugging capabilities.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple high-priority issues simultaneously.
• Customer-focused mindset.
• Ability to work in fast-paced automotive development environments.

Success Metrics

• Reduction in issue triage cycle time.
• Accurate assignment of defects to responsible teams.
• Improved root cause identification efficiency.
• Support of successful vehicle program launches.
• Reduction in recurring infotainment quality issues.
• Timely closure of critical software and integration defects.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug‑free workplace. All candidates selected for employment will be required to successfully complete a pre‑employment drug screening as a condition of hire.