Triage Care Advisor Medical Assistant. Full-Time Monday-Friday 0800-1700

Bronson Healthcare; Portage (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Bronson Healthcare in Portage is seeking a Triage Care Advisor Medical Assistant to support Bronson Medical Group primary care and specialty practices by triaging calls and coordinating care as needed. This is a full-time position with a Monday–Friday schedule.

The role requires a high school diploma or GED and CMA/CCMA/RMA certification or eligibility within 6 months, plus 2–5 years in healthcare settings; strong communication and teamwork skills are essential.

Qualifications

• High school diploma or GED required.
• Accredited medical assistant program or CMA/CCMA/RMA certification, or eligibility within 6 months.
• 2–5 years of experience in healthcare settings (ambulatory/acute care) preferred.
• Experience in ambulatory care is desirable.

Responsibilities

• Triages calls and coordinates care across practices.
• Collaborates with primary care, specialists, and other health care team members.
• Performs duties with clinical guidelines and protocols.
• Ensures effective communication with patients and families.

Skills

Customer service

Interpersonal skills

Time management

Problem solving

Autonomous work

Education

High school diploma or GED

Accredited medical assistant program

CMA/CCMA/RMA certified

Eligibility to take CMA/RMA within 6 months

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Databases

Job description

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Portage-6901 Portage Rd. - Business Office Building

Title

Triage Care Advisor Medical Assistant. Full-Time Monday-Friday 0800-1700

The Triage Care Advisor Medical Assistant supports Bronson Medical Group primary care and specialty practices through triaging calls and coordinating care as needed The Triage Care Advisor Medical Assistant serves in an expanded health care role to collaborate with the primary care practices, specialists, and other members of the health care team, and patients/families to ensure the delivery of quality, efficient, and cost-effective health care services. The Triage Care Advisor Medical Assistant follows evidence-based clinical guidelines, preventive guidelines, and protocols in care delivery to the patient. The Triage Care Advisor Medical Assistant coordinates care across acute and other ambulatory practice settings and helps patients/families understand heath care options.

High school diploma or general education degree (GED) required

MUST MEET ONE OF THE FOLLOWING:

• Successful completion of an accredited medical assistant program
• CMA/CCMA/RMA certified
• Meet eligibility requirements to take CMA/RMA and must be obtained within 6 months of hire
• Note: Vocational Coordinator to determine eligibility requirements for CMA or RMA within 6 months.

• Have two to five years of experience in a healthcare setting with adult and pediatric patients in primary care/ambulatory care, home health agency, skilled nursing facility, or hospital medical surgical setting required.
• Experience in ambulatory care is desirable experience as well as the acute care or post acute care setting.

Essential Duties and Responsibilities:

• Ability to utilize word processing, spreadsheet, presentation programs, databases, and other software relevant to the job.
• Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, patients with diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for practices.
• Demonstrates professional qualities including time management, verbal and written communication skills, listening skills, problem-solving, critical thinking, analysis skills and decision-making, priority setting, work delegation, and work organization.
• Demonstrate ability to set appropriate boundaries with patients and families.
• Demonstrates excellent written, verbal, and listening communication skills, positive relationship building skills, and critical analysis skills.
• Ability to affect change, works as a productive and effective team member, and adapt to changing needs/priorities.
• Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time.
• Requires excellent communication skills and positive customer relations. Regularly communicates both orally by telephone, and in writing with patients. Also communication with physicians, and other healthcare professionals to exchange information pertinent to their information provided. Demonstrates effective problem-solving and critical thinking in care for patients.
• Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health risk assessment, and patient education.
• Connects patients with Acute Care Managers and other resources as needed.
• Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment skills, resources, and protocols.
• Excellent assessment and triage skills. Ability to implement evidence-based interventions and protocols for chronic conditions.
• Flexibility to adapt to the needs of the department
• Knowledge of health concerns or changes in current health status and how they may affect patients in all age ranges from neonate through geriatrics for various medical specialties.

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1570 Practice Centralized Services (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.