Triage Care Advisor Medical Assistant. Full-Time Monday-Friday 0800-1700

Bronson Healthcare; Portage (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bronson Healthcare in Portage, MI is seeking a Triage Care Advisor Medical Assistant for a full-time, 40-hour per week role. The position runs Monday to Friday, 0800-1700, supporting Bronson Medical Group practices through triage and care coordination.

The ideal candidate has a high school diploma or GED, and either an accredited medical assistant program or CMA/CCMA/RMA certification (with CMA/RMA obtained within 6 months of hire).

Qualifications

• High school diploma or GED required.
• Must meet one of the following: Accredited medical assistant program; CMA/CCMA/RMA certification; must obtain CMA/RMA within 6 months of hire.
• Two to five years of experience in a healthcare setting with adult and pediatric patients in primary care/ambulatory care, home health agency, skilled nursing facility, or hospital medical surgical setting.
• Experience in ambulatory care is desirable.

Responsibilities

• Triages calls and coordinates care as needed.
• Collaborates with primary care practices, specialists, and other health care team members.
• Interacts with patients and families to ensure quality, efficient, and cost-effective healthcare services.
• Utilizes clinical guidelines and protocols in care delivery.

Skills

Customer service

Communication skills

Clinical knowledge

Education

High school diploma or GED

CMA/CCMA/RMA certification preferred

Job description

## Triage Care Advisor Medical Assistant. Full-Time Monday-Friday 0800-1700Apply: Portage-6901 Portage Rd.: Full time: Posted Today: JOB51421CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.**Love Where You Work!**Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.## **Location**Portage-6901 Portage Rd. - Business Office Building## ## **Title**Triage Care Advisor Medical Assistant. Full-Time Monday-Friday 0800-1700The Triage Care Advisor Medical Assistant supports Bronson Medical Group primary care and specialty practices through triaging calls and coordinating care as needed The Triage Care Advisor Medical Assistant serves in an expanded health care role to collaborate with the primary care practices, specialists, and other members of the health care team, and patients/families to ensure the delivery of quality, efficient, and cost-effective health care services. The Triage Care Advisor Medical Assistant follows evidence-based clinical guidelines, preventive guidelines, and protocols in care delivery to the patient. The Triage Care Advisor Medical Assistant coordinates care across acute and other ambulatory practice settings and helps patients/families understand heath care options.High school diploma or general education degree (GED) required*MUST MEET ONE OF THE FOLLOWING:** Successful completion of an accredited medical assistant program* CMA/CCMA/RMA certified* Meet eligibility requirements to take CMA/RMA and must be obtained within 6 months of hire* Note: Vocational Coordinator to determine eligibility requirements for CMA or RMA within 6 months.• Have two to five years of experience in a healthcare setting with adult and pediatric patients in primary care/ambulatory care, home health agency, skilled nursing facility, or hospital medical surgical setting required.• Experience in ambulatory care is desirable experience as well as the acute care or post acute care setting.Essential Duties and Responsibilities:* Ability to utilize word processing, spreadsheet, presentation programs, databases, and other software relevant to the job.* Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, patients with diverse opinions, values, and religious and cultural ideals.* Demonstrates ability to work autonomously and be directly accountable for practices.* Demonstrates professional qualities including time management, verbal and written communication skills, listening skills, problem-solving, critical thinking, analysis skills and decision-making, priority setting, work delegation, and work organization.* Demonstrate ability to set appropriate boundaries with patients and families.* Demonstrates excellent written, verbal, and listening communication skills, positive relationship building skills, and critical analysis skills.* Ability to affect change, works as a productive and effective team member, and adapt to changing needs/priorities.* Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time.* Requires excellent communication skills and positive customer relations. Regularly communicates both orally by telephone, and in writing with patients. Also communication with physicians, and other healthcare professionals to exchange information pertinent to their information provided. Demonstrates effective problem-solving and critical thinking in care for patients.* Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health risk assessment, and patient education.* Connects patients with Acute Care Managers and other resources as needed.* Critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment skills, resources, and protocols.* Excellent assessment and triage skills. Ability to implement evidence-based interventions and protocols for chronic conditions.* Flexibility to adapt to the needs of the department* Knowledge of health concerns or changes in current health status and how they may affect patients in all age ranges from neonate through geriatrics for various medical specialties.## ## **Shift**First Shift## ## **Time Type**Full time## ## **Scheduled Weekly Hours**40## ## ## **Cost Center**1570 Practice Centralized Services (BHG)