Front Desk Coordinator / Treatment Plan Coordinator

North American Dental Group; Pickerington (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator to support patient flow and billing operations in a busy dental office in Pickerington, OH. The role involves greeting patients, scheduling appointments, verifying insurance, and collecting co-pays, while maintaining accurate records and providing exceptional service.

The position requires 1–5 years in customer service or dental front desk work, knowledge of dental software, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and MS Office; ability to learn new programs as needed.

Responsibilities

• Handle phone calls, greet patients, schedule and verify appointments.
• Verify insurance coverage and collect co-payments.
• Explain procedures and/or services to patients using dental knowledge.
• Prepare end-of-day reports and manage financial information with accuracy.
• Track appointments and no-shows to optimize scheduling.

Skills

Customer service

Insurance processing

Dental experience

Education

High School Diploma

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Friday 8am-5pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

“Brace” Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.